Appointment coordinator vs patient care coordinator

The differences between appointment coordinators and patient care coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an appointment coordinator, becoming a patient care coordinator takes usually requires 2-4 years. Additionally, a patient care coordinator has an average salary of $34,884, which is higher than the $31,144 average annual salary of an appointment coordinator.

The top three skills for an appointment coordinator include patients, customer service and repair orders. The most important skills for a patient care coordinator are patients, customer service, and home health.

Appointment coordinator vs patient care coordinator overview

	Appointment Coordinator	Patient Care Coordinator
Yearly salary	$31,144	$34,884
Hourly rate	$14.97	$16.77
Growth rate	-8%	-4%
Number of jobs	72,134	139,431
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Average age	49	40
Years of experience	2	4

What does an appointment coordinator do?

Appointment coordinators are professionals who are responsible for coordinating and initiating business appointments between external associates and the organization's top management. These coordinators are required to schedule all appointments for their customer service representatives and directing them to maintain a positive attitude and customer service to their clients. They must supervise the service department by implement employee procedures and answering most of their incoming phone calls. Appointment coordinators must also perform administrative duties such as faxing, filing records, and data entry.

What does a patient care coordinator do?

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

Appointment coordinator vs patient care coordinator salary

Appointment coordinators and patient care coordinators have different pay scales, as shown below.

	Appointment Coordinator	Patient Care Coordinator
Average salary	$31,144	$34,884
Salary range	Between $25,000 And $37,000	Between $23,000 And $52,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Homestead Hospice
Best paying industry	-	Health Care

Differences between appointment coordinator and patient care coordinator education

There are a few differences between an appointment coordinator and a patient care coordinator in terms of educational background:

	Appointment Coordinator	Patient Care Coordinator
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Most common major	Business	Nursing
Most common college	-	University of Pennsylvania

Appointment coordinator vs patient care coordinator demographics

Here are the differences between appointment coordinators' and patient care coordinators' demographics:

	Appointment Coordinator	Patient Care Coordinator
Average age	49	40
Gender ratio	Male, 14.9% Female, 85.1%	Male, 11.7% Female, 88.3%
Race ratio	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 24.0% Asian, 6.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between appointment coordinator and patient care coordinator duties and responsibilities

Appointment coordinator example responsibilities.

Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Schedule re-check appointment and MRI appointments.
Make sure all HIPAA laws are adhere to.
Schedule new patient, re-check and MRI counseling appointments.
Access EMR to respond to clinic/patient request for medical information.
Maintain confidentiality of all patient information per HIPAA guidelines.

Patient care coordinator example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Check in, check out patients, and do EKG's.
Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

Appointment coordinator vs patient care coordinator skills

Common appointment coordinator skills

Patients, 27%
Customer Service, 15%
Repair Orders, 9%
Data Entry, 6%
Service Calls, 6%
Phone Calls, 5%

Common patient care coordinator skills

Patients, 32%
Customer Service, 13%
Home Health, 6%
Data Entry, 3%
Patient Appointments, 3%
Direct Patient Care, 3%

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Office and Administrative Industry
Appointment Coordinator
Appointment Coordinator vs Patient Care Coordinator

Updated January 8, 2025

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