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The differences between assistant managers quality management and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant manager quality management and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $109,527 average annual salary of an assistant manager quality management.
The top three skills for an assistant manager quality management include quality management, oversight and risk management. The most important skills for a service director are patients, healthcare, and patient care.
| Assistant Manager Quality Management | Service Director | |
| Yearly salary | $109,527 | $114,981 |
| Hourly rate | $52.66 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 129,994 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An assistant manager of quality development performs support tasks to help managers develop and implement quality development procedures and programs. They work together with the manager in conducting research and analyses, setting goals and guidelines, establishing budgets and timelines, delegating responsibilities among staff, and creating strategies to optimize operations. An assistant manager of quality development may also perform clerical tasks such as preparing and processing documents, liaising with internal and external parties, organizing files, reviewing quality control reports, handling calls and correspondence, and running errands when necessary.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Assistant managers quality management and service directors have different pay scales, as shown below.
| Assistant Manager Quality Management | Service Director | |
| Average salary | $109,527 | $114,981 |
| Salary range | Between $74,000 And $160,000 | Between $70,000 And $188,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Mayo Clinic |
| Best paying industry | - | Technology |
There are a few differences between an assistant manager quality management and a service director in terms of educational background:
| Assistant Manager Quality Management | Service Director | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 59% |
| Most common major | Nursing | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between assistant managers quality management' and service directors' demographics:
| Assistant Manager Quality Management | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 10.6% Unknown, 4.3% Hispanic or Latino, 14.3% Asian, 8.0% White, 62.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |