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The differences between associates, member services and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a customer service associate. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Associate, Member Services | Customer Service Associate | |
| Yearly salary | $45,920 | $31,709 |
| Hourly rate | $22.08 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 121,694 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Associates, member services and customer service associates have different pay scales, as shown below.
| Associate, Member Services | Customer Service Associate | |
| Average salary | $45,920 | $31,709 |
| Salary range | Between $19,000 And $107,000 | Between $24,000 And $40,000 |
| Highest paying City | Daly City, CA | Richmond, CA |
| Highest paying state | New York | California |
| Best paying company | West Tennessee Healthcare | Fidelity Investments |
| Best paying industry | Government | Finance |
There are a few differences between an associate, member services and a customer service associate in terms of educational background:
| Associate, Member Services | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associates, member services' and customer service associates' demographics:
| Associate, Member Services | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.0% Female, 61.0% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |