Bank representative vs service representative

The differences between bank representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a bank representative include bank products, customer service and bank policies. The most important skills for a service representative are customer service, client service, and patients.

Bank representative vs service representative overview

	Bank Representative	Service Representative
Yearly salary	$34,417	$33,692
Hourly rate	$16.55	$16.20
Growth rate	-12%	-4%
Number of jobs	105,192	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Average age	39	40
Years of experience	-	12

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Bank representative vs service representative salary

Bank representatives and service representatives have different pay scales, as shown below.

	Bank Representative	Service Representative
Average salary	$34,417	$33,692
Salary range	Between $28,000 And $41,000	Between $24,000 And $45,000
Highest paying City	Albany, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Advancial Federal Credit Union	Northern Trust
Best paying industry	Finance	Government

Differences between bank representative and service representative education

There are a few differences between a bank representative and a service representative in terms of educational background:

	Bank Representative	Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Bank representative vs service representative demographics

Here are the differences between bank representatives' and service representatives' demographics:

	Bank Representative	Service Representative
Average age	39	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between bank representative and service representative duties and responsibilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Bank representative vs service representative skills

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Bank Representative
Bank Representative vs Service Representative

Updated January 8, 2025

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