Box office manager vs support manager

The differences between box office managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a box office manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $47,607 average annual salary of a box office manager.

The top three skills for a box office manager include cash management, reservations and booking. The most important skills for a support manager are project management, technical support, and powerpoint.

Box office manager vs support manager overview

	Box Office Manager	Support Manager
Yearly salary	$47,607	$90,297
Hourly rate	$22.89	$43.41
Growth rate	-5%	6%
Number of jobs	38,466	172,628
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	6	6

What does a box office manager do?

A box office manager is in charge of overseeing the ticketing operations of a theatre, ensuring smooth operations and client satisfaction. They supervise and delegate tasks among staff, manage employee schedules, set goals and guidelines, and resolve issues and concerns should there be any. They are responsible for monitoring the daily sales operations, making sure all amounts and sales are in balance. Moreover, they handle the recruitment and training of new staff, produce financial reports, and develop strategies to optimize operations.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Box office manager vs support manager salary

Box office managers and support managers have different pay scales, as shown below.

	Box Office Manager	Support Manager
Average salary	$47,607	$90,297
Salary range	Between $36,000 And $61,000	Between $58,000 And $140,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Meta
Best paying industry	-	Finance

Differences between box office manager and support manager education

There are a few differences between a box office manager and a support manager in terms of educational background:

	Box Office Manager	Support Manager
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 51%
Most common major	Theatre	Business
Most common college	Stanford University	California State University - Bakersfield

Box office manager vs support manager demographics

Here are the differences between box office managers' and support managers' demographics:

	Box Office Manager	Support Manager
Average age	47	47
Gender ratio	Male, 36.1% Female, 63.9%	Male, 59.8% Female, 40.2%
Race ratio	Black or African American, 10.3% Unknown, 4.9% Hispanic or Latino, 15.6% Asian, 6.2% White, 62.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between box office manager and support manager duties and responsibilities

Box office manager example responsibilities.

Manage box office staff, house management, and ushers while delivering excellent customer service within payroll projections.
Manage, train, sell event tickets & mentore, and evaluate box office and pre-show stars working events.
Manage digital and in-person reservations and ticket sales and maintain the ticket website
Conduct payments using POS system.
Handle POS transactions, answer phone calls, and help customers.
Work with Tessitura software to track and report buying trends and effective marketing efforts.

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Support manager example responsibilities.

Lead the team to a successful ISO audit with commendation for processes and documentation.
Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

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Box office manager vs support manager skills

Common box office manager skills

Cash Management, 10%
Reservations, 8%
Booking, 7%
Cash Handling, 7%
Ticket Orders, 6%
Customer Issues, 6%

Common support manager skills

Project Management, 7%
Technical Support, 6%
PowerPoint, 6%
Windows, 6%
Logistics, 5%
Support Services, 5%

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Updated January 8, 2025

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