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The differences between branch managers trainee and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a branch manager trainee and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $27,133 average annual salary of a branch manager trainee.
The top three skills for a branch manager trainee include customer satisfaction, people management and multitasking. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Branch Manager Trainee | Service Manager | |
| Yearly salary | $27,133 | $74,009 |
| Hourly rate | $13.04 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 85,482 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 83% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A branch manager trainee is responsible for learning the operations of a specific industry under the supervision of a direct manager. Branch manager trainees analyze and familiarize themselves with all the processes and procedures of the company, including project management and departmental functions. They also supervise a small group of staff, shadow their work daily, and report observations to the branch manager. A branch manager should have excellent communication and leadership skills, as well as quick adaptation and detail-oriented to master duties within a short amount of time.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Branch managers trainee and service managers have different pay scales, as shown below.
| Branch Manager Trainee | Service Manager | |
| Average salary | $27,133 | $74,009 |
| Salary range | Between $16,000 And $43,000 | Between $47,000 And $116,000 |
| Highest paying City | Longmont, CO | San Francisco, CA |
| Highest paying state | Colorado | New York |
| Best paying company | JPMorgan Chase & Co. | Latham & Watkins |
| Best paying industry | Finance | Technology |
There are a few differences between a branch manager trainee and a service manager in terms of educational background:
| Branch Manager Trainee | Service Manager | |
| Most common degree | Bachelor's Degree, 83% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between branch managers trainee' and service managers' demographics:
| Branch Manager Trainee | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.7% Female, 36.3% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |