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Break-fix technician vs information technology/support technician

The differences between break-fix technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a break-fix technician and an information technology/support technician. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $40,309 average annual salary of a break-fix technician.

The top three skills for a break-fix technician include desktop support, hand tools and PC. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Break-fix technician vs information technology/support technician overview

Break-Fix TechnicianInformation Technology/Support Technician
Yearly salary$40,309$45,591
Hourly rate$19.38$21.92
Growth rate10%10%
Number of jobs66,061161,748
Job satisfaction5-
Most common degreeAssociate Degree, 35%Bachelor's Degree, 51%
Average age4242
Years of experience22

Break-fix technician vs information technology/support technician salary

Break-fix technicians and information technology/support technicians have different pay scales, as shown below.

Break-Fix TechnicianInformation Technology/Support Technician
Average salary$40,309$45,591
Salary rangeBetween $24,000 And $67,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between break-fix technician and information technology/support technician education

There are a few differences between a break-fix technician and an information technology/support technician in terms of educational background:

Break-Fix TechnicianInformation Technology/Support Technician
Most common degreeAssociate Degree, 35%Bachelor's Degree, 51%
Most common majorInformation TechnologyComputer Science
Most common collegeMassachusetts Institute of TechnologyUniversity of Pennsylvania

Break-fix technician vs information technology/support technician demographics

Here are the differences between break-fix technicians' and information technology/support technicians' demographics:

Break-Fix TechnicianInformation Technology/Support Technician
Average age4242
Gender ratioMale, 89.8% Female, 10.2%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 11.4% Unknown, 5.0% Hispanic or Latino, 16.5% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between break-fix technician and information technology/support technician duties and responsibilities

Break-fix technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install Microsoft SCCM on workstations.
  • Advise on hardware diagnosis and solution.
  • Stay up with old and new POS technologies.
  • Configure workstation IP addresseses and solve IP conflicts.
  • Replace any routers or switches that go bad.
  • Show more

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Break-fix technician vs information technology/support technician skills

Common break-fix technician skills
  • Desktop Support, 10%
  • Hand Tools, 9%
  • PC, 8%
  • Network Connectivity, 8%
  • Laptop Computers, 7%
  • Network Printers, 6%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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