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Break-fix technician vs technical support technician

The differences between break-fix technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a break-fix technician and a technical support technician. Additionally, a break-fix technician has an average salary of $40,309, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a break-fix technician include desktop support, hand tools and PC. The most important skills for a technical support technician are customer service, technical support, and patients.

Break-fix technician vs technical support technician overview

Break-Fix TechnicianTechnical Support Technician
Yearly salary$40,309$40,210
Hourly rate$19.38$19.33
Growth rate10%10%
Number of jobs66,061165,677
Job satisfaction5-
Most common degreeAssociate Degree, 35%Bachelor's Degree, 40%
Average age4242
Years of experience22

Break-fix technician vs technical support technician salary

Break-fix technicians and technical support technicians have different pay scales, as shown below.

Break-Fix TechnicianTechnical Support Technician
Average salary$40,309$40,210
Salary rangeBetween $24,000 And $67,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between break-fix technician and technical support technician education

There are a few differences between a break-fix technician and a technical support technician in terms of educational background:

Break-Fix TechnicianTechnical Support Technician
Most common degreeAssociate Degree, 35%Bachelor's Degree, 40%
Most common majorInformation TechnologyBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Break-fix technician vs technical support technician demographics

Here are the differences between break-fix technicians' and technical support technicians' demographics:

Break-Fix TechnicianTechnical Support Technician
Average age4242
Gender ratioMale, 89.8% Female, 10.2%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.4% Unknown, 5.0% Hispanic or Latino, 16.5% Asian, 10.8% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between break-fix technician and technical support technician duties and responsibilities

Break-fix technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install Microsoft SCCM on workstations.
  • Advise on hardware diagnosis and solution.
  • Stay up with old and new POS technologies.
  • Configure workstation IP addresseses and solve IP conflicts.
  • Replace any routers or switches that go bad.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Break-fix technician vs technical support technician skills

Common break-fix technician skills
  • Desktop Support, 10%
  • Hand Tools, 9%
  • PC, 8%
  • Network Connectivity, 8%
  • Laptop Computers, 7%
  • Network Printers, 6%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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