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The differences between business assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a business assistant and a customer service administrative assistant. Additionally, a business assistant has an average salary of $42,247, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a business assistant include customer service, patients and data entry. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Business Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $42,247 | $33,741 |
| Hourly rate | $20.31 | $16.22 |
| Growth rate | -8% | -8% |
| Number of jobs | 98,348 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 38% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A business assistant is responsible for supporting various office functions, performing administrative and clerical duties to ensure efficient and smooth business operations, and provide high-quality services to the customers and business partners. Business assistants handle data processing procedures, writing business transaction reports, and coordinating with suppliers and third-party vendors for any requests made by the company. They welcome visitors, verify their appointments, and direct them to the appropriate personnel or department for their business concerns. A business assistant also schedules a meeting, assist in accounting and human resources tasks, and support the executives on corporate decisions.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Business assistants and customer service administrative assistants have different pay scales, as shown below.
| Business Assistant | Customer Service Administrative Assistant | |
| Average salary | $42,247 | $33,741 |
| Salary range | Between $29,000 And $60,000 | Between $28,000 And $40,000 |
| Highest paying City | Washington, DC | Everett, WA |
| Highest paying state | Oregon | Washington |
| Best paying company | Whitney Museum of American Art | Uline |
| Best paying industry | Professional | Finance |
There are a few differences between a business assistant and a customer service administrative assistant in terms of educational background:
| Business Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between business assistants' and customer service administrative assistants' demographics:
| Business Assistant | Customer Service Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 28.1% Female, 71.9% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 9.4% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.8% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |