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The differences between business development representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a business development representative has an average salary of $47,240, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a business development representative include business development, work ethic and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Business Development Representative | Customer Service Representative | |
| Yearly salary | $47,240 | $32,260 |
| Hourly rate | $22.71 | $15.51 |
| Growth rate | 4% | -4% |
| Number of jobs | 269,704 | 209,515 |
| Job satisfaction | 5 | 4 |
| Most common degree | Bachelor's Degree, 70% | High School Diploma, 33% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A business development representative's role is to find new business and client opportunities through market research and networking. They are primarily responsible for participating in creating strategies to enhance client relations, improve sales, and reach out to potential clients through calls, correspondence, and meetings. Moreover, it is also their responsibility to perform follow-up calls, offer recommendations, and even build rapport to strengthen client base. As a representative, it is essential to coordinate with managers and supervisors and adhere to policies and regulations.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Business development representatives and customer service representatives have different pay scales, as shown below.
| Business Development Representative | Customer Service Representative | |
| Average salary | $47,240 | $32,260 |
| Salary range | Between $26,000 And $82,000 | Between $25,000 And $41,000 |
| Highest paying City | San Francisco, CA | Des Moines, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Wipro Limited | Oracle |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a business development representative and a customer service representative in terms of educational background:
| Business Development Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 70% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between business development representatives' and customer service representatives' demographics:
| Business Development Representative | Customer Service Representative | |
| Average age | 44 | 40 |
| Gender ratio | Male, 50.9% Female, 49.1% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 6.8% Unknown, 4.1% Hispanic or Latino, 16.3% Asian, 5.6% White, 66.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |