Business office assistant vs front office assistant

Differences between business office assistant and front office assistant duties and responsibilities

Business office assistant example responsibilities.

• Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
• Maintain relationships with both patients and family members by providing superior customer service as dictated by corporate policy.
• Provide consistently positive customer service to ensure a positive experience for patients while maintaining the highest level of confidentiality.
• Provide direct administration to all case management technicians and assist department manager and department director in leading outpatient rehabilitation departments.
• Oversee A/R, A/P, procurement, contracts, pricing and disbursement functions.
• Reduce A/R aging from an average of 87 days to 63 days in less than 7 months.
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Front office assistant example responsibilities.

• Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
• Ensure compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
• Download all transcription for the physicians and mail out letters and patient consults.
• Utilize knowledge of ICD-9 and CPT coding by verifying explanation of benefits render to patient, for insurance purposes.
• Collect co-pays, enter update demographics into EHR/EMR, enter ICD-9 and CPT codes as needed into patient records electronically
• Verify insurance to include commercial and Medicaid.
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