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The differences between call center analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center analyst, becoming an analyst takes usually requires 2-4 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for an analyst are customer service, troubleshoot, and data analysis.
| Call Center Analyst | Analyst | |
| Yearly salary | $47,153 | $73,007 |
| Hourly rate | $22.67 | $35.10 |
| Growth rate | 10% | 11% |
| Number of jobs | 44,065 | 253,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 67% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Call center analysts and analysts have different pay scales, as shown below.
| Call Center Analyst | Analyst | |
| Average salary | $47,153 | $73,007 |
| Salary range | Between $32,000 And $68,000 | Between $53,000 And $99,000 |
| Highest paying City | Quincy, MA | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | The Citadel |
| Best paying industry | Energy | Technology |
There are a few differences between a call center analyst and an analyst in terms of educational background:
| Call Center Analyst | Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between call center analysts' and analysts' demographics:
| Call Center Analyst | Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 52.4% Female, 47.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |