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The differences between call center analysts and associate analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center analyst, becoming an associate analyst takes usually requires 2-4 years. Additionally, an associate analyst has an average salary of $68,161, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for an associate analyst are customer service, powerpoint, and data analysis.
| Call Center Analyst | Associate Analyst | |
| Yearly salary | $47,153 | $68,161 |
| Hourly rate | $22.67 | $32.77 |
| Growth rate | 10% | 9% |
| Number of jobs | 44,065 | 97,311 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 72% |
| Average age | 42 | 40 |
| Years of experience | 2 | 4 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
An associate analyst is an individual who is responsible for the research and investigation for a specific business process and department to help the senior staff make further decisions. Associate analysts must use their analytical skills to understand how the collected data can affect business decisions, then prepare reports that detail findings and recommend solutions. They must assist in developing new business models that can generate profits while reducing costs. Associate analysts can work in various industries ranging from finance and operations to information technology (IT) and marketing.
Call center analysts and associate analysts have different pay scales, as shown below.
| Call Center Analyst | Associate Analyst | |
| Average salary | $47,153 | $68,161 |
| Salary range | Between $32,000 And $68,000 | Between $47,000 And $98,000 |
| Highest paying City | Quincy, MA | San Francisco, CA |
| Highest paying state | New York | New York |
| Best paying company | Apple | Apollo Global Management |
| Best paying industry | Energy | Finance |
There are a few differences between a call center analyst and an associate analyst in terms of educational background:
| Call Center Analyst | Associate Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between call center analysts' and associate analysts' demographics:
| Call Center Analyst | Associate Analyst | |
| Average age | 42 | 40 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 5.6% Unknown, 4.5% Hispanic or Latino, 7.7% Asian, 14.1% White, 68.0% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 7% |