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The differences between call center analysts and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a computer technician. Additionally, a call center analyst has an average salary of $47,153, which is higher than the $39,767 average annual salary of a computer technician.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a computer technician are customer service, desk support, and network printers.
| Call Center Analyst | Computer Technician | |
| Yearly salary | $47,153 | $39,767 |
| Hourly rate | $22.67 | $19.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Call center analysts and computer technicians have different pay scales, as shown below.
| Call Center Analyst | Computer Technician | |
| Average salary | $47,153 | $39,767 |
| Salary range | Between $32,000 And $68,000 | Between $28,000 And $55,000 |
| Highest paying City | Quincy, MA | Alexandria, VA |
| Highest paying state | New York | Virginia |
| Best paying company | Apple | The Citadel |
| Best paying industry | Energy | Government |
There are a few differences between a call center analyst and a computer technician in terms of educational background:
| Call Center Analyst | Computer Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 40% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between call center analysts' and computer technicians' demographics:
| Call Center Analyst | Computer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |