Call center coordinator vs customer services coordinator

The differences between call center coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a customer services coordinator. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Call center coordinator vs customer services coordinator overview

	Call Center Coordinator	Customer Services Coordinator
Yearly salary	$35,631	$35,520
Hourly rate	$17.13	$17.08
Growth rate	-4%	-4%
Number of jobs	209,222	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a call center coordinator do?

A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Call center coordinator vs customer services coordinator salary

Call center coordinators and customer services coordinators have different pay scales, as shown below.

	Call Center Coordinator	Customer Services Coordinator
Average salary	$35,631	$35,520
Salary range	Between $26,000 And $47,000	Between $27,000 And $45,000
Highest paying City	Juneau, AK	Richmond, CA
Highest paying state	Alaska	Massachusetts
Best paying company	Spectrum	Stanford University
Best paying industry	Telecommunication	Finance

Differences between call center coordinator and customer services coordinator education

There are a few differences between a call center coordinator and a customer services coordinator in terms of educational background:

	Call Center Coordinator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Call center coordinator vs customer services coordinator demographics

Here are the differences between call center coordinators' and customer services coordinators' demographics:

	Call Center Coordinator	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 28.0% Female, 72.0%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call center coordinator and customer services coordinator duties and responsibilities

Call center coordinator example responsibilities.

Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
Verify Medicaid and process payments.
Maintain and follow patient confidentiality laws (HIPAA).
Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
Provide assistant and information about Medicare/ Medicaid coverage.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Call center coordinator vs customer services coordinator skills

Common call center coordinator skills

Patients, 22%
Phone Calls, 8%
Data Entry, 7%
Medical Terminology, 7%
Inbound Calls, 6%
Customer Satisfaction, 5%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Call Center Coordinator
Call Center Coordinator vs Customer Services Coordinator

Updated January 8, 2025

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