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The differences between call workers and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call worker and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $29,166 average annual salary of a call worker.
The top three skills for a call worker include customer service, alumni and customer orders. The most important skills for a service representative are customer service, client service, and patients.
| Call Worker | Service Representative | |
| Yearly salary | $29,166 | $33,692 |
| Hourly rate | $14.02 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 194,135 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call worker usually works at call centers where they are primarily in charge of answering or making calls, ensuring optimal support and other services to clients. When it comes to answering inbound calls, they are responsible for responding to inquiries, arranging services, troubleshooting problems, providing solutions or instructions, handling complaints professionally, and solving concerns and issues efficiently. Moreover, they may also generate leads and reach out to potential clients, aiming to secure sales by offering products and services, discussing product specifications, and arranging payment plans.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Call workers and service representatives have different pay scales, as shown below.
| Call Worker | Service Representative | |
| Average salary | $29,166 | $33,692 |
| Salary range | Between $23,000 And $36,000 | Between $24,000 And $45,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | UC Santa Barbara | Northern Trust |
| Best paying industry | Non Profits | Government |
There are a few differences between a call worker and a service representative in terms of educational background:
| Call Worker | Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call workers' and service representatives' demographics:
| Call Worker | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.0% Female, 54.0% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 18.2% Asian, 4.8% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |