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The differences between center consultants and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a call center representative. Additionally, a center consultant has an average salary of $60,050, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Center Consultant | Call Center Representative | |
| Yearly salary | $60,050 | $31,549 |
| Hourly rate | $28.87 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Center consultants and call center representatives have different pay scales, as shown below.
| Center Consultant | Call Center Representative | |
| Average salary | $60,050 | $31,549 |
| Salary range | Between $31,000 And $115,000 | Between $25,000 And $39,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Kronos Incorporated | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a center consultant and a call center representative in terms of educational background:
| Center Consultant | Call Center Representative | |
| Most common degree | Bachelor's Degree, 53% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and call center representatives' demographics:
| Center Consultant | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |