Center consultant vs customer care consultant

The differences between center consultants and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a customer care consultant. Additionally, a center consultant has an average salary of $60,050, which is higher than the $58,929 average annual salary of a customer care consultant.

The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Center consultant vs customer care consultant overview

	Center Consultant	Customer Care Consultant
Yearly salary	$60,050	$58,929
Hourly rate	$28.87	$28.33
Growth rate	-4%	-4%
Number of jobs	38,701	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a center consultant do?

Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Center consultant vs customer care consultant salary

Center consultants and customer care consultants have different pay scales, as shown below.

	Center Consultant	Customer Care Consultant
Average salary	$60,050	$58,929
Salary range	Between $31,000 And $115,000	Between $39,000 And $87,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	California	New York
Best paying company	Kronos Incorporated	McKinsey & Company Inc
Best paying industry	-	Health Care

Differences between center consultant and customer care consultant education

There are a few differences between a center consultant and a customer care consultant in terms of educational background:

	Center Consultant	Customer Care Consultant
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Center consultant vs customer care consultant demographics

Here are the differences between center consultants' and customer care consultants' demographics:

	Center Consultant	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 46.8% Female, 53.2%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between center consultant and customer care consultant duties and responsibilities

Center consultant example responsibilities.

Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Provide students with the proper knowledge of citation systems such as MLA, APA, and CMS.
Help writers adhere to formatting standards, including MLA, APA, and Chicago.
Help students proofread and brainstorm for academic papers on a variety of subjects and levels
Work one-on-one with ESL & English speaking students on writing, reading, & study skills.
Proofread, edit and perform daily clerical work such as answering phones, scheduling appointments and filing.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Center consultant vs customer care consultant skills

Common center consultant skills

Customer Service, 18%
Phone Calls, 10%
Client Facing, 8%
HR, 8%
Project Management, 6%
Customer Satisfaction, 6%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Center Consultant vs. similar jobs

Center Consultant related careers

Center Consultant related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Center Consultant
Center Consultant vs Customer Care Consultant

Updated January 8, 2025

Browse office and administrative jobs