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The differences between chiefs of service and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a chief of service and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $83,278 average annual salary of a chief of service.
The top three skills for a chief of service include patients, veterans and rehabilitation. The most important skills for a service director are patients, healthcare, and patient care.
| Chief Of Service | Service Director | |
| Yearly salary | $83,278 | $114,981 |
| Hourly rate | $40.04 | $55.28 |
| Growth rate | 12% | 28% |
| Number of jobs | 23,142 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 59% |
| Average age | 45 | 47 |
| Years of experience | 6 | 6 |
Chief service officers manage service activities related to processes, products, and the people involved in a business. Generally, these officers are assigned to solve issues and mediate disputes before being brought to the chief executive officer. They are responsible for the internal and external design of an organization's process flow and tools to efficiently use their human resources. Additionally, being creative and having experience in business development are skills that will be useful to fulfill the responsibilities for this position.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Chiefs of service and service directors have different pay scales, as shown below.
| Chief Of Service | Service Director | |
| Average salary | $83,278 | $114,981 |
| Salary range | Between $53,000 And $128,000 | Between $70,000 And $188,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Memorial Sloan Kettering Cancer Center | Mayo Clinic |
| Best paying industry | Government | Technology |
There are a few differences between a chief of service and a service director in terms of educational background:
| Chief Of Service | Service Director | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between chiefs of service' and service directors' demographics:
| Chief Of Service | Service Director | |
| Average age | 45 | 47 |
| Gender ratio | Male, 66.2% Female, 33.8% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 12.9% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 5.1% White, 61.5% American Indian and Alaska Native, 0.9% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 14% | 12% |