Civilian service employee vs service representative

The differences between civilian service employees and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $33,362 average annual salary of a civilian service employee.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a service representative are customer service, client service, and patients.

Civilian service employee vs service representative overview

	Civilian Service Employee	Service Representative
Yearly salary	$33,362	$33,692
Hourly rate	$16.04	$16.20
Growth rate	-4%	-4%
Number of jobs	43,207	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Civilian service employee vs service representative salary

Civilian service employees and service representatives have different pay scales, as shown below.

	Civilian Service Employee	Service Representative
Average salary	$33,362	$33,692
Salary range	Between $24,000 And $46,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between civilian service employee and service representative education

There are a few differences between a civilian service employee and a service representative in terms of educational background:

	Civilian Service Employee	Service Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs service representative demographics

Here are the differences between civilian service employees' and service representatives' demographics:

	Civilian Service Employee	Service Representative
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and service representative duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Civilian service employee vs service representative skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Civilian Service Employee vs. similar jobs

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Service Representative

Updated January 8, 2025

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