Client care representative vs account representative

The differences between client care representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and an account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for an account representative are customer service, patients, and patient accounts.

Client care representative vs account representative overview

	Client Care Representative	Account Representative
Yearly salary	$33,832	$36,977
Hourly rate	$16.27	$17.78
Growth rate	-4%	-8%
Number of jobs	237,202	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Average age	40	46
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Client care representative vs account representative salary

Client care representatives and account representatives have different pay scales, as shown below.

	Client Care Representative	Account Representative
Average salary	$33,832	$36,977
Salary range	Between $25,000 And $44,000	Between $26,000 And $51,000
Highest paying City	Anchorage, AK	Los Angeles, CA
Highest paying state	Alaska	California
Best paying company	Northwestern Mutual	New Relic
Best paying industry	Manufacturing	Finance

Differences between client care representative and account representative education

There are a few differences between a client care representative and an account representative in terms of educational background:

	Client Care Representative	Account Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Client care representative vs account representative demographics

Here are the differences between client care representatives' and account representatives' demographics:

	Client Care Representative	Account Representative
Average age	40	46
Gender ratio	Male, 22.8% Female, 77.2%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between client care representative and account representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Client care representative vs account representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Client Care Representative vs. similar jobs

Client Care Representative related careers

Client Care Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Care Representative
Client Care Representative vs Account Representative

Updated January 8, 2025

Browse office and administrative jobs