Client care representative vs associate customer service representative

The differences between client care representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Client care representative vs associate customer service representative overview

	Client Care Representative	Associate Customer Service Representative
Yearly salary	$33,832	$35,215
Hourly rate	$16.27	$16.93
Growth rate	-4%	-4%
Number of jobs	237,202	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Client care representative vs associate customer service representative salary

Client care representatives and associate customer service representatives have different pay scales, as shown below.

	Client Care Representative	Associate Customer Service Representative
Average salary	$33,832	$35,215
Salary range	Between $25,000 And $44,000	Between $26,000 And $46,000
Highest paying City	Anchorage, AK	Washington, DC
Highest paying state	Alaska	Massachusetts
Best paying company	Northwestern Mutual	Deutsche Bank
Best paying industry	Manufacturing	Finance

Differences between client care representative and associate customer service representative education

There are a few differences between a client care representative and an associate customer service representative in terms of educational background:

	Client Care Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Client care representative vs associate customer service representative demographics

Here are the differences between client care representatives' and associate customer service representatives' demographics:

	Client Care Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client care representative and associate customer service representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Client care representative vs associate customer service representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

Client Care Representative vs. similar jobs

Client Care Representative related careers

Client Care Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Care Representative
Client Care Representative vs Associate Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs