Client care representative vs bank representative

The differences between client care representatives and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a bank representative are bank products, customer service, and bank policies.

Client care representative vs bank representative overview

	Client Care Representative	Bank Representative
Yearly salary	$33,832	$34,417
Hourly rate	$16.27	$16.55
Growth rate	-4%	-12%
Number of jobs	237,202	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 53%
Average age	40	39
Years of experience	12	-

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Client care representative vs bank representative salary

Client care representatives and bank representatives have different pay scales, as shown below.

	Client Care Representative	Bank Representative
Average salary	$33,832	$34,417
Salary range	Between $25,000 And $44,000	Between $28,000 And $41,000
Highest paying City	Anchorage, AK	Albany, NY
Highest paying state	Alaska	New York
Best paying company	Northwestern Mutual	Advancial Federal Credit Union
Best paying industry	Manufacturing	Finance

Differences between client care representative and bank representative education

There are a few differences between a client care representative and a bank representative in terms of educational background:

	Client Care Representative	Bank Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Client care representative vs bank representative demographics

Here are the differences between client care representatives' and bank representatives' demographics:

	Client Care Representative	Bank Representative
Average age	40	39
Gender ratio	Male, 22.8% Female, 77.2%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between client care representative and bank representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Client care representative vs bank representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Bank Representative

Updated January 8, 2025

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