Client care representative vs client representative

The differences between client care representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a client representative are customer service, phone calls, and client accounts.

Client care representative vs client representative overview

	Client Care Representative	Client Representative
Yearly salary	$33,832	$41,785
Hourly rate	$16.27	$20.09
Growth rate	-4%	-4%
Number of jobs	237,202	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Client care representative vs client representative salary

Client care representatives and client representatives have different pay scales, as shown below.

	Client Care Representative	Client Representative
Average salary	$33,832	$41,785
Salary range	Between $25,000 And $44,000	Between $28,000 And $60,000
Highest paying City	Anchorage, AK	New York, NY
Highest paying state	Alaska	New York
Best paying company	Northwestern Mutual	IBM
Best paying industry	Manufacturing	Technology

Differences between client care representative and client representative education

There are a few differences between a client care representative and a client representative in terms of educational background:

	Client Care Representative	Client Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Client care representative vs client representative demographics

Here are the differences between client care representatives' and client representatives' demographics:

	Client Care Representative	Client Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and client representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Client care representative vs client representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Client Representative

Updated January 8, 2025

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