Client care representative vs customer relations representative

The differences between client care representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Client care representative vs customer relations representative overview

	Client Care Representative	Customer Relations Representative
Yearly salary	$33,832	$38,632
Hourly rate	$16.27	$18.57
Growth rate	-4%	-4%
Number of jobs	237,202	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Client care representative vs customer relations representative salary

Client care representatives and customer relations representatives have different pay scales, as shown below.

	Client Care Representative	Customer Relations Representative
Average salary	$33,832	$38,632
Salary range	Between $25,000 And $44,000	Between $29,000 And $50,000
Highest paying City	Anchorage, AK	New York, NY
Highest paying state	Alaska	New Jersey
Best paying company	Northwestern Mutual	Cook Children's Medical Center
Best paying industry	Manufacturing	Finance

Differences between client care representative and customer relations representative education

There are a few differences between a client care representative and a customer relations representative in terms of educational background:

	Client Care Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Client care representative vs customer relations representative demographics

Here are the differences between client care representatives' and customer relations representatives' demographics:

	Client Care Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and customer relations representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Client care representative vs customer relations representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Client Care Representative
Client Care Representative vs Customer Relations Representative

Updated January 8, 2025

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