Client care representative vs customer sales representative

The differences between client care representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Client care representative vs customer sales representative overview

	Client Care Representative	Customer Sales Representative
Yearly salary	$33,832	$38,744
Hourly rate	$16.27	$18.63
Growth rate	-4%	-4%
Number of jobs	237,202	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Client care representative vs customer sales representative salary

Client care representatives and customer sales representatives have different pay scales, as shown below.

	Client Care Representative	Customer Sales Representative
Average salary	$33,832	$38,744
Salary range	Between $25,000 And $44,000	Between $27,000 And $54,000
Highest paying City	Anchorage, AK	Santa Rosa, CA
Highest paying state	Alaska	Hawaii
Best paying company	Northwestern Mutual	Merck
Best paying industry	Manufacturing	Finance

Differences between client care representative and customer sales representative education

There are a few differences between a client care representative and a customer sales representative in terms of educational background:

	Client Care Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client care representative vs customer sales representative demographics

Here are the differences between client care representatives' and customer sales representatives' demographics:

	Client Care Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and customer sales representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Client care representative vs customer sales representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Customer Sales Representative

Updated January 8, 2025

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