Client care representative vs customer support representative

The differences between client care representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Client care representative vs customer support representative overview

	Client Care Representative	Customer Support Representative
Yearly salary	$33,832	$37,404
Hourly rate	$16.27	$17.98
Growth rate	-4%	-4%
Number of jobs	237,202	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a customer support representative do?

A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

Client care representative vs customer support representative salary

Client care representatives and customer support representatives have different pay scales, as shown below.

	Client Care Representative	Customer Support Representative
Average salary	$33,832	$37,404
Salary range	Between $25,000 And $44,000	Between $29,000 And $47,000
Highest paying City	Anchorage, AK	Boston, MA
Highest paying state	Alaska	Alaska
Best paying company	Northwestern Mutual	University of California, Berkeley
Best paying industry	Manufacturing	Finance

Differences between client care representative and customer support representative education

There are a few differences between a client care representative and a customer support representative in terms of educational background:

	Client Care Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client care representative vs customer support representative demographics

Here are the differences between client care representatives' and customer support representatives' demographics:

	Client Care Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client care representative and customer support representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Client care representative vs customer support representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Customer Support Representative

Updated January 8, 2025

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