Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client care representatives and field representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client care representative, becoming a field representative takes usually requires 2-4 years. Additionally, a field representative has an average salary of $43,321, which is higher than the $33,832 average annual salary of a client care representative.
The top three skills for a client care representative include PET, client care and client service. The most important skills for a field representative are PET, patients, and customer service.
| Client Care Representative | Field Representative | |
| Yearly salary | $33,832 | $43,321 |
| Hourly rate | $16.27 | $20.83 |
| Growth rate | -4% | 4% |
| Number of jobs | 237,202 | 181,538 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Average age | 40 | 47 |
| Years of experience | 12 | 4 |
A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.
The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.
Client care representatives and field representatives have different pay scales, as shown below.
| Client Care Representative | Field Representative | |
| Average salary | $33,832 | $43,321 |
| Salary range | Between $25,000 And $44,000 | Between $26,000 And $71,000 |
| Highest paying City | Anchorage, AK | Camden, NJ |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Northwestern Mutual | Bayer |
| Best paying industry | Manufacturing | Government |
There are a few differences between a client care representative and a field representative in terms of educational background:
| Client Care Representative | Field Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | - | SUNY College of Technology at Alfred |
Here are the differences between client care representatives' and field representatives' demographics:
| Client Care Representative | Field Representative | |
| Average age | 40 | 47 |
| Gender ratio | Male, 22.8% Female, 77.2% | Male, 62.1% Female, 37.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |