Client care representative vs patient care representative

The differences between client care representatives and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client care representative, becoming a patient care representative takes usually requires 2-4 years. Additionally, a client care representative has an average salary of $33,832, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a patient care representative are patients, patient care, and home health.

Client care representative vs patient care representative overview

	Client Care Representative	Patient Care Representative
Yearly salary	$33,832	$33,709
Hourly rate	$16.27	$16.21
Growth rate	-4%	-4%
Number of jobs	237,202	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	4

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Client care representative vs patient care representative salary

Client care representatives and patient care representatives have different pay scales, as shown below.

	Client Care Representative	Patient Care Representative
Average salary	$33,832	$33,709
Salary range	Between $25,000 And $44,000	Between $27,000 And $41,000
Highest paying City	Anchorage, AK	Boston, MA
Highest paying state	Alaska	Alaska
Best paying company	Northwestern Mutual	Massachusetts General Hospital
Best paying industry	Manufacturing	Technology

Differences between client care representative and patient care representative education

There are a few differences between a client care representative and a patient care representative in terms of educational background:

	Client Care Representative	Patient Care Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Client care representative vs patient care representative demographics

Here are the differences between client care representatives' and patient care representatives' demographics:

	Client Care Representative	Patient Care Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between client care representative and patient care representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Client care representative vs patient care representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Patient Care Representative

Updated January 8, 2025

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