Client care representative vs phone representative

The differences between client care representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Client care representative vs phone representative overview

	Client Care Representative	Phone Representative
Yearly salary	$33,832	$42,827
Hourly rate	$16.27	$20.59
Growth rate	-4%	-4%
Number of jobs	237,202	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Client care representative vs phone representative salary

Client care representatives and phone representatives have different pay scales, as shown below.

	Client Care Representative	Phone Representative
Average salary	$33,832	$42,827
Salary range	Between $25,000 And $44,000	Between $26,000 And $68,000
Highest paying City	Anchorage, AK	Norco, CA
Highest paying state	Alaska	California
Best paying company	Northwestern Mutual	Press Ganey
Best paying industry	Manufacturing	Health Care

Differences between client care representative and phone representative education

There are a few differences between a client care representative and a phone representative in terms of educational background:

	Client Care Representative	Phone Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client care representative vs phone representative demographics

Here are the differences between client care representatives' and phone representatives' demographics:

	Client Care Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and phone representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Client care representative vs phone representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Phone Representative

Updated January 8, 2025

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