Client care representative vs support representative

The differences between client care representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a support representative. Additionally, a client care representative has an average salary of $33,832, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a support representative are patients, customer service, and troubleshoot.

Client care representative vs support representative overview

	Client Care Representative	Support Representative
Yearly salary	$33,832	$33,372
Hourly rate	$16.27	$16.04
Growth rate	-4%	-4%
Number of jobs	237,202	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Client care representative vs support representative salary

Client care representatives and support representatives have different pay scales, as shown below.

	Client Care Representative	Support Representative
Average salary	$33,832	$33,372
Salary range	Between $25,000 And $44,000	Between $26,000 And $42,000
Highest paying City	Anchorage, AK	Santa Barbara, CA
Highest paying state	Alaska	Alaska
Best paying company	Northwestern Mutual	Accenture
Best paying industry	Manufacturing	Technology

Differences between client care representative and support representative education

There are a few differences between a client care representative and a support representative in terms of educational background:

	Client Care Representative	Support Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Client care representative vs support representative demographics

Here are the differences between client care representatives' and support representatives' demographics:

	Client Care Representative	Support Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and support representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Client care representative vs support representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Support Representative

Updated January 8, 2025

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