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The differences between client service technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service technician, becoming a services desk technician takes usually requires 1-2 years. Additionally, a client service technician has an average salary of $48,433, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Client Service Technician | Services Desk Technician | |
| Yearly salary | $48,433 | $42,123 |
| Hourly rate | $23.29 | $20.25 |
| Growth rate | 8% | 10% |
| Number of jobs | 136,761 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Client service technicians and services desk technicians have different pay scales, as shown below.
| Client Service Technician | Services Desk Technician | |
| Average salary | $48,433 | $42,123 |
| Salary range | Between $25,000 And $90,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a client service technician and a services desk technician in terms of educational background:
| Client Service Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | - | University of Pennsylvania |
Here are the differences between client service technicians' and services desk technicians' demographics:
| Client Service Technician | Services Desk Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |