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The differences between client support managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client services manager has an average salary of $78,439, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a client services manager are customer service, client service, and account management.
| Client Support Manager | Client Services Manager | |
| Yearly salary | $62,927 | $78,439 |
| Hourly rate | $30.25 | $37.71 |
| Growth rate | 10% | 6% |
| Number of jobs | 97,729 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client support managers and client services managers have different pay scales, as shown below.
| Client Support Manager | Client Services Manager | |
| Average salary | $62,927 | $78,439 |
| Salary range | Between $35,000 And $110,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a client support manager and a client services manager in terms of educational background:
| Client Support Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between client support managers' and client services managers' demographics:
| Client Support Manager | Client Services Manager | |
| Average age | 42 | 44 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |