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The differences between client support managers and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a client support specialist. Additionally, a client support manager has an average salary of $62,927, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a client support specialist are customer service, client support, and client service.
| Client Support Manager | Client Support Specialist | |
| Yearly salary | $62,927 | $39,585 |
| Hourly rate | $30.25 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Client support managers and client support specialists have different pay scales, as shown below.
| Client Support Manager | Client Support Specialist | |
| Average salary | $62,927 | $39,585 |
| Salary range | Between $35,000 And $110,000 | Between $29,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Citi | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a client support manager and a client support specialist in terms of educational background:
| Client Support Manager | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and client support specialists' demographics:
| Client Support Manager | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |