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The differences between client support managers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a customer support engineer. Additionally, a customer support engineer has an average salary of $82,674, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Client Support Manager | Customer Support Engineer | |
| Yearly salary | $62,927 | $82,674 |
| Hourly rate | $30.25 | $39.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
Client support managers and customer support engineers have different pay scales, as shown below.
| Client Support Manager | Customer Support Engineer | |
| Average salary | $62,927 | $82,674 |
| Salary range | Between $35,000 And $110,000 | Between $59,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Citi | Nokia |
| Best paying industry | Technology | Technology |
There are a few differences between a client support manager and a customer support engineer in terms of educational background:
| Client Support Manager | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between client support managers' and customer support engineers' demographics:
| Client Support Manager | Customer Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |