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The differences between client support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming a customer support manager takes usually requires 4-6 years. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a customer support manager are project management, CRM, and technical support.
| Client Support Manager | Customer Support Manager | |
| Yearly salary | $62,927 | $91,598 |
| Hourly rate | $30.25 | $44.04 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Client support managers and customer support managers have different pay scales, as shown below.
| Client Support Manager | Customer Support Manager | |
| Average salary | $62,927 | $91,598 |
| Salary range | Between $35,000 And $110,000 | Between $64,000 And $130,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Citi | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a client support manager and a customer support manager in terms of educational background:
| Client Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between client support managers' and customer support managers' demographics:
| Client Support Manager | Customer Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |