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The differences between client support managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Client Support Manager | Information Technology Support Manager | |
| Yearly salary | $62,927 | $104,424 |
| Hourly rate | $30.25 | $50.20 |
| Growth rate | 10% | 16% |
| Number of jobs | 97,729 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Client support managers and information technology support managers have different pay scales, as shown below.
| Client Support Manager | Information Technology Support Manager | |
| Average salary | $62,927 | $104,424 |
| Salary range | Between $35,000 And $110,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Citi | Clinica Sierra Vista |
| Best paying industry | Technology | Finance |
There are a few differences between a client support manager and an information technology support manager in terms of educational background:
| Client Support Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and information technology support managers' demographics:
| Client Support Manager | Information Technology Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |