Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client support managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming a manager takes usually requires 4-6 years. Additionally, a client support manager has an average salary of $62,927, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a manager are customer service, payroll, and food safety.
| Client Support Manager | Manager | |
| Yearly salary | $62,927 | $58,651 |
| Hourly rate | $30.25 | $28.20 |
| Growth rate | 10% | 6% |
| Number of jobs | 97,729 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 49% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Client support managers and managers have different pay scales, as shown below.
| Client Support Manager | Manager | |
| Average salary | $62,927 | $58,651 |
| Salary range | Between $35,000 And $110,000 | Between $37,000 And $92,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | - |
| Best paying industry | Technology | Finance |
There are a few differences between a client support manager and a manager in terms of educational background:
| Client Support Manager | Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between client support managers' and managers' demographics:
| Client Support Manager | Manager | |
| Average age | 42 | 44 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |