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The differences between client support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming a support manager takes usually requires 4-6 years. Additionally, a support manager has an average salary of $90,297, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a support manager are project management, technical support, and powerpoint.
| Client Support Manager | Support Manager | |
| Yearly salary | $62,927 | $90,297 |
| Hourly rate | $30.25 | $43.41 |
| Growth rate | 10% | 6% |
| Number of jobs | 97,729 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 51% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Client support managers and support managers have different pay scales, as shown below.
| Client Support Manager | Support Manager | |
| Average salary | $62,927 | $90,297 |
| Salary range | Between $35,000 And $110,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | Citi | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a client support manager and a support manager in terms of educational background:
| Client Support Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between client support managers' and support managers' demographics:
| Client Support Manager | Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |