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The differences between client support managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Client Support Manager | Technical Support Manager | |
| Yearly salary | $62,927 | $106,760 |
| Hourly rate | $30.25 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Client support managers and technical support managers have different pay scales, as shown below.
| Client Support Manager | Technical Support Manager | |
| Average salary | $62,927 | $106,760 |
| Salary range | Between $35,000 And $110,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a client support manager and a technical support manager in terms of educational background:
| Client Support Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and technical support managers' demographics:
| Client Support Manager | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |