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The differences between client support managers and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a technical support trainer. Additionally, a client support manager has an average salary of $62,927, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Client Support Manager | Technical Support Trainer | |
| Yearly salary | $62,927 | $45,722 |
| Hourly rate | $30.25 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Client support managers and technical support trainers have different pay scales, as shown below.
| Client Support Manager | Technical Support Trainer | |
| Average salary | $62,927 | $45,722 |
| Salary range | Between $35,000 And $110,000 | Between $25,000 And $82,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | T.D. Williamson |
| Best paying industry | Technology | Technology |
There are a few differences between a client support manager and a technical support trainer in terms of educational background:
| Client Support Manager | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and technical support trainers' demographics:
| Client Support Manager | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |