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The differences between client support managers and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a technician support tier. Additionally, a client support manager has an average salary of $62,927, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Client Support Manager | Technician Support Tier | |
| Yearly salary | $62,927 | $54,889 |
| Hourly rate | $30.25 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Client support managers and technician support tiers have different pay scales, as shown below.
| Client Support Manager | Technician Support Tier | |
| Average salary | $62,927 | $54,889 |
| Salary range | Between $35,000 And $110,000 | Between $38,000 And $78,000 |
| Highest paying City | San Francisco, CA | Benicia, CA |
| Highest paying state | New York | New York |
| Best paying company | Citi | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a client support manager and a technician support tier in terms of educational background:
| Client Support Manager | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and technician support tiers' demographics:
| Client Support Manager | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |