Client support manager work from home jobs - 486 jobs

A leading technology company is seeking a Renewals Manager to join its Customer Success team in San Francisco, focusing on customer renewals within the commercial segment. The ideal candidate should have over 3 years of experience in renewals or customer success in a SaaS environment, demonstrating strong negotiation skills and the ability to build effective customer relationships. The role includes managing renewal processes, analyzing data to mitigate churn, and collaborating across teams to ensure successful outcomes. Remote work is available. #J-18808-Ljbffr

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Reasons to Apply:1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career.3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications:• Dedication to delivering exceptional customer service experiences.• Strong communication and interpersonal skills.• Ability to lead and inspire teams to achieve outstanding results.• Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.Don't miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

**Title:** Client Success Director **Salary:** $95K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Client Success Director in the Client Success team has responsibility for managing and growing an existing portfolio of clients, ensuring that the delivery of services meet the scope of the individual contracts and do so in a manner consistent with PSI's world class service culture. This role is part of a team that is one of the primary points of contact for our clients and has responsibility for the retention and development our client relationships. The Client Success Manager is therefore an owner of relationships with clients and are their internal advocate. This role is a full-time permanent position, Monday to Friday during typical office hours. There will be up to 20% travel required for events, meetings and workshops. Day-to-day, this role can be performed remotely. **Role Responsibilities** - Work to renew client contracts and to expand usage of services. - Meet and exceed sales objectives for new business and retention. - Be accountable for maintaining, reporting, and measuring data through Salesforce and other internal systems. - Ensure contractual commitments and service level agreements are being met. - Build relationships with the client's senior stakeholder to understand their initiatives. - Conduct account reviews delivering ROI and insights to the client. - Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations, and providing appropriate internal communications. **Knowledge, Skills and Experience Requirements** Bachelor's degree or related work experience may be considered. Strong previous experience in account management, program management, project management or consulting. Experience of working within a technology company or credentialing company or other high-growth culture. Proven ability to adapt and pivot to changes as part of an evolving product set **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

will be fully remote and can be hired anywhere in the continental U.S._** The Client Experience & Loyalty manager will drive the strategic development, operational execution and ongoing client experience lifecycle to increase customer satisfaction, loyalty, and lifetime value, as well as reduce churn. This role sits at the intersection of marketing, sales, service, and revenue operations, collaborating across internal teams to deliver go-to-market programs and the Optiv Promise. The primary goal is to build long-term relationships with clients to develop ongoing business and increase client satisfaction. **How you'll make an impact** + In partnership with the GTM team, own the voice of the client across all channels and touchpoints and serve as the point of contact for high-value or at-risk clients + Manage client satisfaction surveys. Use data to drive continuous improvement in client interactions and service delivery + Build an ongoing feedback framework to collect and assess feedback and provide ongoing improvements + Increase referral rate, i.e., client's willingness to recommend/refer Optiv + Expand existing Client Loyalty program to improve lifetime experience + Analyze customer data to track client behavior preferences and feedback to identify trends and opportunities + Foster a culture centered around client advocacy, responsiveness, and continuous improvement + Collaborate with enablement teams to ensure alignment of training offerings + Partner with finance and revenue teams to understand ROI of client retention strategies + In partnership with Sales and Enablement, operationalize and track the Optiv Promise + In partnership with the Portfolio Manager, stay on top of industry trends, technology, and client requirements to inform strategic direction + Monitor client engagement trends to identify attrition risks early + Implement best practices for onboarding, adoption, and customer lifecycle management + Collaborate with Marketing to provide recommendations on client events and provide executive support + Collaborate with Client Advisory teams to receive client feedback on existing offerings, understand customer adoption and client satisfaction, receiving and managing field feedback + Performs other duties as assigned + Complies with all policies and standards **What we're looking for** + Bachelor's Degree preferred or a related field + 4-7 years proven customer-facing sales, relationship management, escalation management, or customer success experience, preferably within the cybersecurity industry + Confident leading meetings with external executive stakeholders, making and influencing decisions, documenting progress, and resolving issues quickly and collaboratively + Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred + Experience in untangling complex processes, and providing succinct, data-driven recommendations to leaders + Proven success in building and maintaining relationships with senior leaders + Ability to clearly articulate information into simple, digestible, and actionable messages across all levels of the company, including the executive team, and bring people on the journey \#LI-SM \#LI-Remote **What you can expect from Optiv** + A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (************************************************ . + Work/life balance + Professional training resources + Creative problem-solving and the ability to tackle unique, complex projects + Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. + The ability and technology necessary to productively work remotely/from home (where applicable) **EEO Statement** Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (************************************************** . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

AO Globe Life is expanding and seeking motivated individuals who want to make a meaningful impact while enjoying the flexibility of remote work. This opportunity is ideal for professionals who are ready to take ownership of their careers, work toward financial independence, and grow within a supportive, mission-driven organization. As a Remote Client Benefits Specialist, you will assist individuals and families nationwide in securing essential life and supplemental coverage designed to protect their financial future. No prior experience is required-success in this role is driven by a strong work ethic, a growth mindset, and a genuine desire to help others. Comprehensive training and mentorship are provided. What You Can Expect 100% Remote Work: Enjoy the freedom and flexibility to work from anywhere. Structured Training & Mentorship: Comprehensive onboarding, virtual workshops, and ongoing support. Weekly Pay: Consistent weekly compensation with performance-based incentives. Unlimited Earning Potential: Commission-based structure with no income cap. Union Membership & Benefits: Access to OPEIU Local 277 representation, medical reimbursement, and company-paid life insurance. Career Advancement Opportunities: Clear pathways into leadership roles based on performance. Recognition & Rewards: Eligibility for company-sponsored trips, conferences, and performance awards. Key Responsibilities Conduct virtual consultations to educate clients on available benefit options. Assess individual needs and recommend appropriate coverage solutions. Guide clients through the application process with professionalism and care. Maintain accurate digital records and manage follow-up communication. Build long-term, trust-based relationships through excellent ongoing service. Ideal Candidate Profile Strong verbal and written communication skills. Organized, adaptable, and self-motivated professionals. Comfortable working independently in a remote environment. Coachable individuals who value collaboration and feedback. Passionate about helping others while achieving measurable goals. Why AO Globe Life At AO Globe Life, we believe success is built through mentorship, accountability, and opportunity. You'll join a team that values integrity, growth, and impact-offering the tools and support needed to build a sustainable, rewarding career from anywhere.

Smadex is the most advanced mobile-first programmatic solution for mobile user acquisition, performance CTV, and mobile retargeting. Trusted by leading advertisers across the globe, our AI-powered technology drives performance for top mobile gaming companies and high-growth brands. Founded in Barcelona in 2011 and acquired by Entravision (NYSE: EVC) in 2018, Smadex operates with a multicultural, globally distributed team and a culture defined by innovation, accountability, and growth. Client Growth Manager - Americas TEXAS | Full Time Summary To help us maintain & advance our strong position in the industry, Smadex is looking for a growth-oriented Client Growth Manager to lead and develop a portfolio of clients across North America. This is a remote position in the US. Your mission: As a Client Growth Manager, you will own a portfolio of North American clients and serve as their primary strategic partner. Your focus: drive measurable revenue growth, deepen client relationships, and consistently unlock new scale opportunities through cross-sells and up-sells. You will thrive here if you: Have a sharp eye for identifying growth initiatives to expand your portfolio of business Enjoy building long-standing customer relationships. Are energized by the evolving ad tech world, are adaptable, and thrive in a fast-paced dynamic team. Consider a growth-oriented mindset part of your DNA. Your day to day activities to enable customer growth include monitoring the performance of user acquisition, retargeting & CTV campaigns, collaborating closely with Sales & Ad Operations teammates to ensure alignment with client goals and performance, and spotting opportunities to expand and scale budgets. More about what you will do: Own and grow a portfolio of direct clients and agencies across diverse verticals, with clear accountability for revenue expansion, retention, and relationship health. Proactively manage portfolio performance: monitor daily KPIs, analyze UA/retargeting/CTV trends, and partner closely with AdOps to recommend optimizations aligned to client goals. Lead high-value client touch points: run weekly/bi-weekly check-ins, share performance insights, set next steps, and build confidence through consistent, proactive communication. Identify and activate growth opportunities: anticipate client needs, propose upsell/cross-sell solutions, and leverage Smadex capabilities to expand spend. Serve as the voice of the client internally: escalate blockers early, collaborate with Sales, AdOps, Product, and GCE teams, and ensure smooth execution across workflows. Produce and present strategic reviews including QBRs, wrap-ups, and post-mortems with clear recommendations and data-driven insights. Manage monthly billing and reconciliation including spend confirmations, dispute resolution, and revenue forecasting hygiene. Represent Smadex externally: travel for client meetings and industry events to strengthen partnerships and unlock new opportunities. Daily tools used: Google Suite, PowerBI (Microsoft Fabric) Slack, Salesforce, Smadex DSP. Benefits Competitive base salary + performance-driven incentive plan Flexible working hours & remote-first work environment Professional development and clear career pathing Highly engaged leadership and supportive team culture Comprehensive medical, dental, and vision benefits + 401(k) International travel opportunities Summer Fridays Inclusive, collaborative culture built on accountability and innovation Skills and Requirements 2-3+ years of Account Management, Client Growth, or equivalent experience, ideally within a DSP or mobile-focused programmatic environment. Strong programmatic knowledge including MMPs, tracking links, postbacks, APIs, SKAN/ATT, and DSP/SSP ecosystem familiarity. Exceptional communication skills (written and verbal) are mandatory Analytical strength and operational discipline: ability to identify trends, prioritize effectively, and manage multiple clients with organized rigor. Proactive, self-motivated growth mindset: you anticipate, communicate early, and drive solutions forward. Strong negotiation skills and confidence in managing client expectations. Comfort working across global time zones (particularly Smadex Barcelona HQ) and collaborating with multicultural teams. Ability and willingness to travel (valid passport required). *Please note that we do NOT provide VISA sponsorship. Candidates without a legal permit to work in the United States will not be considered. POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to Sr. Director Client Growth- US Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply

This position will work closely with all sales, service and operations partners to serve as the focal point for existing big and elite advisor plan clients and their financial advisors. Responsibilities include relationship management for these plan accounts and financial advisors ensuring a successful service experience, product enhancements and plan retention. Providing consultative advice and support as a dedicated contact to ensure execution of coordinated strategies to support the plan client and their financial professional. Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts. Section 2: Job Functions, Essential Duties and Responsibilities Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. Consistently demonstrate a superior level of proactive client focus and team work. Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth. Develop strong working relationships with daily client contacts. Provide ownership for the resolution of issues escalated by clients and financial professionals. Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments. Review existing book of business to identify plan retention and create strategy for non-elite advisors. Develop relationships with C-level decision makers for assigned accounts to develop education and communication strategies. Cross-sell revenue opportunities, educate financial professionals/plan sponsors regarding, products, processes and services. Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services. Lead and/or participate in projects that create additional value for existing relationships. Compile and analyze data associated with clients and financial professionals and conduct outreach activities including call campaigns to build/strengthen existing relationships and gain share of wallet. Maintain proficiency with multiple partner products and Ascensus' proprietary products to effectively manage key relationships across these platforms. Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function Supervision N/A Section 3: Experience, Skills, Knowledge Requirements Bachelor's degree in business or related fields, or equivalent work experience Minimum of 7 years' experience in retirement services industry or related field is preferred Minimum of 5 years' prior experience with direct client/client equivalent relationships within a financial services administrative environment Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred Ability to work independently as required, but also work within and contribute to maintaining a highly-cohesive team environment Excellent analytical and problem solving skills Ability to work with a high level of independence Must be detail oriented and be able to produce high quality work within tight time constraints Ability to make sound business judgments while effectively balancing client needs and organizational considerations Excellent written and oral communication skills, including group presentation experience. Proficiency with Microsoft Office products including Excel, Word and PowerPoint Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments Demonstrated project management skills Ability to travel as required Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The Client Relationship Manager has full command of their aligned market, serving as a direct resource for Key Business Partner Account Management Teams. Responsibilities include but are not limited to: providing a highly personalized client and broker experience dedicated to educating contacts and brokers on coverage and the tools and resources that are available to them, assisting with all day to day requests and service escalations, claim and benefit inquiries, billing and invoice questions, payment verification, generating reports, general guidance with compliance related matters, collaboration with internal departments, group set-up support and ancillary services implementation. The position is responsible for the overall client satisfaction of their assigned account. ESSENTIAL FUNCTIONS Serves as primary point of contact between the Key Business Partner Account Management, Sales, Agents/Brokers, Employer Groups and various Allied departments to provide oversight of plan administration. Represents Allied at business functions to promote positive image of the company Maintains and has ownership of a block of key accounts Monitors overall customer experience of individual book of business including call metrics, claim account metrics and performance guarantees to improve client and customer satisfaction. Strong understanding of New Business and Reissue submission paperwork received from BPO Clients to ensure plan details are communicated correctly to the BPO Core Group and for Customer Service Questions. Cultivates strong, productive, and influential relationships with Key Business Partners, driving retention and new business growth. Support facilitation of the renewal of existing cases by management of overall service and maintaining service level expectations. Client facing providing support during onboarding process and is capable of independently resolving issues while improving the overall client experience Fosters a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations Executes effective resolutions for escalated client issues including root cause analysis to mitigate future concerns Executes effective resolutions for routine problems (i.e., billing, employer and member concerns, etc.) by working with the appropriate departments and the client to ensure resolution. Partners with Senior staff to proactively address critical issues. Troubleshoot, identify, and improve internal processes with various Allied departments. Collaborates with the Allied Compliance team to stay up to date on all compliance and regulation topics. Provide communication to clients regarding ACA compliance Provide Administrative Procedures and website training Produce and analyze Ad Hoc reporting when requested Demonstrates Excellent interpersonal communication skills, both written and verbal, with the ability to tailor messages to the appropriate audience Demonstrates strength and understanding of all workflows and business processes to execute the overall service strategy for BPO Clients. Other duties as assigned. EDUCATION Bachelor's degree or equivalent work experience required. Producer's license preferred. EXPERIENCE AND SKILLS 3-5 years Group Health Insurance/Benefits experience required, preferably in an Account Management or client facing role Excellent verbal and written communication skills. Excellent sales and customer service skills. Proficient with Microsoft Office Suite or related software. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Strong sense of urgency Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Self-starter with ability to be proactive and take independent action. Strong critical thinking skills. Team player and good listener. POSITION COMPETENCIES Job Knowledge Time Management Accountability Communication Initiative Customer Focus PHYSICAL DEMANDS This is an office environment requiring extended sitting and computer work WORK ENVIRONMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Protect Yourself from Hiring Scams Important Notice About Our Hiring Process To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process. For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems Your security matters to us-thank you for helping us maintain a fair and trustworthy process!

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Client Relationship Manager Location: United States Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we'd love for you to be a part of it as our Client Relationship Manager. We are looking for a motivated team member to manage and lead execution for client relationships. You will be directly responsible for ensuring the satisfaction and loyalty of our current customer base and for expanding our base by converting new clients into long-term relationships. You will be responsible for providing a range of services throughout the full customer lifecycle, from technical pre-sales support through implementation and post deployment production support. You will be responsible for understanding customer requirements and ensuring our solutions meet these requirements. The ideal candidate has premier client service experience with a talent for sales support and operations; a professional who balances customer-focus with a results-driven mindset. What You Will Do As A Client Relationship Manager Works closely with Client Development team to support accounts. Upsell and cross sell within current customer portfolio in consultation with the Client Development team when appropriate Identify, develop, and recognize new opportunities for expanding existing customer solutions and ensure ongoing adoption PGM services. Understands and can effectively articulate the PGM portfolio of products and services to clients. Demonstrates an understanding of clients' business as well as their goals and requirements. Communicates regularly with clients to continuously monitor the health of the relationship. Resolves client challenges by investigating problems and developing solutions that meet or exceed expectations. Marketing program production oversight, including tasks such as building audiences, managing self-service platforms, developing timelines and communicating program requirements to clients. Managing audience creation and user experiences across digital marketplaces. Liaisons with internal departments to ensure the timeliness, accuracy, and quality of deliverables. Provides professional after-sales support including reporting, analysis, forecasting and invoicing that enhance the customer experience. Handles automated or transactional usage reporting and forecasting in MS Dynamics. Documents the operations, timeline, and delivery of projects and opportunities. Embraces company's culture and drives to achieve month, quarterly, and annual budget goals What You Will Bring As A Client Relationship Manager · Aptitude and experience in current and trending direct and digital marketing channels · Experience with digital marketplace management functions · Outstanding knowledge of MS Office programs and MS Dynamics CRM software · Excellent communication/presentation skills (Ability to seamlessly participate in discussions with business and technical leadership and grow relationships at all levels of an organization). · Excellent verbal and written communication, both in person and virtual presentation skills. · Excellent organization and time-management skills. · Strong work ethic and high personal standard of quality. · Ability to work independently and to collaborate effectively across functions as part of a team in a matrixed environment. · Brings professionalism, positive energy, and enthusiasm to the team. Genuinely enjoys working with clients on complex projects. Has a heart of service to their team and their assigned client portfolio. · Goal oriented, flexible thinker. Embraces change as an opportunity for improvement; not satisfied with status quo. · Project management experience, with the conceptual ability to visualize project life cycle. · Proactively proposes solutions that drive projects forward and independently identifies opportunities for improvement. · Excel at navigation and leveraging multiple technical platforms to execute tasks. The application window for this position is anticipated to close in 2 weeks (10 business days) from October 2nd, 2025. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia. What You Will Get As A Porch Group Team Member Pay Range*: $52,500 - $70,000 Annually *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing. Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose. Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis. We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options. We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans. Both traditional and Roth 401(k) plans are available with a discretionary employer match. Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation. Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes. LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more. Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs. #LI-ED1 #LI-Remote What's next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

About the Company Founded in 2016, Pennington Partners is building a leading financial services holding company and solutions-oriented platform serving the world's most successful entrepreneurs and their families. Pennington's culture is vibrant, smart, tireless, and iconoclastic. We are intellectually curious and strive to challenge ourselves every day. We are an ensemble of the best and brightest professionals with multi-disciplinary backgrounds. We like to challenge assumptions and welcome new ideas. Our people are collegial but self-reliant. We value independent judgement as much as intellect and look for people who tend to do the right thing first, can work with limited guidance, but who also know how to ask for help. While the firm is building increasing scale and institutional character, we value our entrepreneurial culture and flexibility. About the Position The Client Relationship Officer position is one of the most critical, if not the most critical, open roles in the organization. This role is the face of Client Service excellence and engagement with our Operating Partner Families & LPs and have responsibility for the creation and delivery of monthly performance reporting, management of monthly meetings as well as diligent follow up on any action items. Driven by data and metrics, this person will ensure the high levels of engagement with our Operating Partner Families & LPs that are critical for the firm as we continue to scale. This role will be a direct report of Pennington's Director of Operations. This individual will take great pride in bringing alternative ways to enhance the lives of our Operating Partner Families as well as their wealth and long term success. They understand how clear, concise communication combined with reliable execution and follow through play an important part of our success as a firm. This role will bring with it someone who has a proven track record of utilizing successful CX strategies within the Private Wealth Management, RIA or Multi-Family office industries. Working with some of the most successful families in the country brings with it a commitment to Client Service excellence. What You'll Do Manage the day-to-day interactions as the Client Service owner of Pennington's Operating Partner Families and LPs. Work with the Director of Operations to define and implement both KPIs for the Client Service function as well as collect and measure feedback from our Operating Partner Families & LPs that will inform our engagement model. Work directly with the Market Leadership Team in their market to design and implement Client Service processes that will drive high levels of engagement. Have input into both the client experience road map and performance reporting processes that add value to our Operating Partner Families & LPs. Work alongside and with the Investment and Portfolio Management teams, promoting and managing Operating Partner Family & LP expectations that drive long term business results through retention. Work cross functionally with colleagues from Finance, Operations and Compliance to ensure we are executing the billing process seamlessly Prepare client subscription and redemption documents related to alternative investments. Interact with the different custodial platforms that Pennington has a relationship with (Schwab, Fidelity & Pershing) to execute client service requests and orders. What You Need A minimum of 2 years of proven experience managing a Client Service team at a Private Wealth Management firm, Private Bank, RIA, Multi-Family Office, Independent Broker/Dealer or wirehouse, ideally working with the UHNW client base. A minimum of 3-5 years of total experience in Client Service or adjacent functions, preferably at a Private Wealth Management firm, Private Bank, RIA, Multi-Family Office, Independent Broker/Dealer or wirehouse. Bachelor's degree in business administration, or related field, from a top College or University; Advanced degree or MBA is preferred but not required. Demonstrable competency in strategic planning, business process implementation and business development. Outstanding organizational and leadership abilities and personal integrity. A solid grasp of the various technologies (CRM, RIA Custodial Platforms, Portfolio Management & Performance Reporting) that are used to service our Operating Partner Families & LPs. Strong aptitude in applying that technical knowledge to create business process that drives efficiency and innovation in the way we serve our Operating Partner Families & LPs. Aptitude in data analysis, business intelligence, performance metrics, data-driven decision making and problem-solving. Ability to diagnose problems quickly and pattern recognition to provide foresight into potential issues. A team-player and leader who personally believes in, and is willing to champion, the Core Values of the firm. What You'll Get We offer competitive and comprehensive benefits to help you prioritize your wellness and your career development. Working with a company that leverages our Core Values: Developing One's Greatest Potential, Thinking Big, Client Obsession, Tikkun Olam (Repair Our World). Salary - Competitive compensation (base salary + target bonus) Benefits - Robust benefits package with a choice of PPO Health Insurance Plans covering medical, dental, vision, disability, and group term life insurance with 100% of the employee's premium paid by us. Optional HSA Plan, with a $600 employer contribution. 401K Plan with employer match, commuter parking benefit, cell phone reimbursement. Health & Wellness - $100/month stipend to use on the choice of fitness, meditation classes, meal kits, CSA, and more. Oura Ring welcome gift and one-year subscription to the Oura Ring app, and Pennington welcome swag! Worldwide emergency travel assistance coverage. Paid Time Off - 15 days PTO, unlimited sick leave, bereavement leave, 11 federal holidays and 3 floating holidays. Paid maternity and paternity leave for biological and adoptive parents, plus the option to work from home after paid leave ends to extend time with your growing family, and a $4,000 childcare stipend to help you transition back to work. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Pennington Partners to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Pennington Partner's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Role Overview Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly. Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites. What You Will Lead and Build Training Program Leadership Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes. Enablement Team Development Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale. Global Training Delivery and Field Coaching Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements. Cross-Functional Partnership Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities. Operational Excellence Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness. What Success Looks Like Reduced ramp time and improved readiness scores across global service teams A high-performing enablement team with clear competency growth A standardized, repeatable onboarding program used across all sites Strong cross-functional alignment on training needs and impact Reliable execution of in-person enablement cycles and global events Visible improvements in service quality attributable to training and coaching Required Experience 4-7 years in leadership, training, enablement, service operations, or people development roles Experience developing individuals and teams through coaching and structured feedback Strong facilitation and communication skills Experience building processes and systems in fast-moving environments Comfortable traveling globally 10-12 weeks per year Preferred Experience Exposure to customer service, customer experience, or support environments Familiarity with adult learning principles or instructional design Experience working across multiple countries and cultures The listed Pay Range reflects total compensation range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$110,000-$156,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!

Career Opportunity - Business Insurance Client Manager If you are looking for: An employer that provides tremendous growth and invests in your learning A professional work environment where teammates are supportive and accountable An opportunity to teach new tools and technology to your clients and community Standard working hours, with options for remote work and flexible schedules A competitive salary with outstanding benefits A family-oriented employer that has been in business for over 60 years Then we should talk, because we are always looking for: Self-motivated individuals with an “old-fashioned” work ethic and positive attitude Someone with a proven ability to support and potentially lead a team A quick learner who can grasp new concepts & ideas in a fast paced environment A client-focused professional who is able to listen, communicate, and teach technology Summary This position is directly responsible for assisting in the production of new accounts and the retention of existing insurance accounts. Provides prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities. Communicates consistently and positively with clients to reinforce our “Client-first” service philosophy. Builds and maintains good relationships with clients and office staff. Follows agency established procedures and guidelines to perform assigned duties. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications 2 years insurance experience NC Department of Insurance Property & Casualty License OR ability to obtain license within the first 30 days of employment Knowledge, Skills, and Abilities Ability to discuss, support, and sell insurance products in states where the agency functions. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel and Outlook) Applied EPIC, etc. Must have excellent communication skills; written and verbal. Must be an assertive self-starter with the ability to influence others. Must excel at being client focused and able to work in a team-oriented environment Should have demonstrated effective presentation skills through both verbal and written communication Supervisory Responsibilities May have some supervisory responsibilities as the business grows. Essential Functions Gathers information and risk management recommendations for new business/renewals Works closely with Producers on new prospects to maximize success Conducts periodic service calls for designated accounts Involves Producer and/or Management on claims, payment problems, loss control, and renewals Performs special projects at the request of designated clients upon approval of manager Maintains a concern for timeliness and completeness when interacting with clients, agency and company personnel to minimize potential for errors & omissions claims Completes applications for designated renewal business and analyzes renewal process with Producer to have a common understanding Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail email and/or phone prior to renewal Receives and reviews all terminations and cancellations to determine action Handles premium collection through form letters and requests cancellation of policies when necessary Follows up on outstanding claims and provides assistance in their resolution Monitors audits done by carriers and manages the Agency's handling of these audits Maintains continuing education as needed for insurance license Maintains appropriate professional insurance designation (CIC, CISR, or CPSR) Performs other functions as assigned by management Physical Demands This is primarily a sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Work Environment This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers, phone, copier, filing cabinets and fax machine. Travel Occasional travel may be required. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below. The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams. This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays. Core Responsibilities Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems. Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives. Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects. Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality. Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements. Ensure adherence to the Quality Policy and all Quality System procedures and guidelines. Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities. Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage. Facilitate ongoing skills development for team members, promoting best practices and technical growth. Manage staffing coverage to support flexible customer and company operating hours. May occasionally travel to support team and customer needs. Skills, Knowledge, Abilities Demonstrated leadership experience, including coaching, mentoring, and developing technical teams. Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations). Experience with remote software installation, configuration, and device management solutions. Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement. Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs. Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members. Qualifications A four-year degree in a related technical discipline is preferred. Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports An equivalent blend of education and experience is acceptable. So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you. If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you! The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. #LI-RF1

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

Benefits: Competitive salary Training & development 401(k) Bonus based on performance Wellness resources Dental insurance Flexible schedule Health insurance Paid time off We are launching a new bookkeeping line of business designed to support small business clients with accurate, reliable, and timely financial recordkeeping. As part of this initiative, we are hiring a Client Account Manager - Bookkeeping Services to serve as the primary point of contact for clients and to help shape how this new offering operates as we scale. This role blends client relationship management, onboarding, and service oversight. You will own the client experience while coordinating closely with offshore bookkeeping teams to ensure high-quality delivery. Role Overview Own the client relationship from onboarding through ongoing service Serve as the primary point of contact for bookkeeping clients Coordinate onboarding, handoffs, and ongoing delivery with offshore teams Ensure a smooth, professional, and responsive client experience Act as an entrepreneurial partner in refining and scaling the bookkeeping model Key Responsibilities Client Relationship & Account Management Receive and qualify leads from field tax preparers Contact prospective clients, explain the bookkeeping service, and guide them through enrollment Manage client sign-up, billing setup, and ongoing account communication Serve as the main point of contact for client questions and light-touch support Proactively manage expectations, timelines, and deliverables Onboarding & Service Coordination Gather required documents and system access during onboarding Prepare clean, complete onboarding packages for offshore bookkeeping teams Coordinate client handoffs and ensure offshore teams have the information they need Monitor workflow, turnaround times, and service quality across accounts Quality Oversight & Issue Resolution Review offshore bookkeeping work, including reconciliations and monthly reports Ensure accuracy, completeness, and consistency before delivery to clients Deliver final reports and respond to basic client questions Handle escalations, missing information, and exceptions Identify clients whose needs exceed the MVP offering and flag upsell or transition opportunities Program Development & Continuous Improvement Identify gaps in processes, templates, and SOPs Suggest improvements based on real client interactions and delivery outcomes Help refine the operating model as the bookkeeping business evolves Skills You Will Bring for Success Strong client communication and relationship management skills Solid understanding of basic bookkeeping and financial statements High attention to detail and strong organizational skills Ability to manage multiple client accounts and deadlines Comfort reviewing bookkeeping work for accuracy and completeness Ability to coordinate across onshore and offshore teams Entrepreneurial mindset and comfort working in an evolving environment Experience working with offshore support teams is a plus Familiarity with Xero or similar accounting tools is helpful Experience Prior client-facing or service delivery experience High school diploma required. Associate's or bachelor's degree in accounting, finance, or a related field preferred 2 to 4 years of experience in bookkeeping, accounting support, or client account management Experience working with accounting software preferred Experience coordinating workflows across teams or functions What Success Looks Like Smooth, professional client onboarding Clear and efficient handoffs to offshore teams Accurate and timely monthly financial reporting Fast identification and resolution of client issues Positive client feedback and retention Continuous improvement driven by client insights This is a remote position. Compensation: $23.70 - $29.71 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. 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The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy