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Clinical support specialist vs desktop support specialist

The differences between clinical support specialists and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a clinical support specialist and a desktop support specialist. Additionally, a clinical support specialist has an average salary of $45,892, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for a clinical support specialist include patients, clinical support and home health. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Clinical support specialist vs desktop support specialist overview

Clinical Support SpecialistDesktop Support Specialist
Yearly salary$45,892$44,962
Hourly rate$22.06$21.62
Growth rate10%10%
Number of jobs161,163102,191
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 52%
Average age4242
Years of experience22

What does a clinical support specialist do?

A clinical support specialist is in charge of assisting medical workers and clients in hospitals or similar facilities. Among their responsibilities include gathering patient information and medical histories, collecting payment and insurance details, helping patients fill out forms, answering calls and correspondence, and assisting staff as needed. A clinical support specialist may also participate in medical research and studies, providing clerical support to researchers and medical experts. Furthermore, it is essential to function while implementing the facility's safety policies and regulations.

What does a desktop support specialist do?

A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company's desktop infrastructure.

Clinical support specialist vs desktop support specialist salary

Clinical support specialists and desktop support specialists have different pay scales, as shown below.

Clinical Support SpecialistDesktop Support Specialist
Average salary$45,892$44,962
Salary rangeBetween $29,000 And $71,000Between $33,000 And $59,000
Highest paying CitySan Francisco, CABoston, MA
Highest paying stateCaliforniaMassachusetts
Best paying companyBoehringer IngelheimCornerstone Research
Best paying industryPharmaceuticalFinance

Differences between clinical support specialist and desktop support specialist education

There are a few differences between a clinical support specialist and a desktop support specialist in terms of educational background:

Clinical Support SpecialistDesktop Support Specialist
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 52%
Most common majorNursingComputer Science
Most common collegeDuke UniversityUniversity of Pennsylvania

Clinical support specialist vs desktop support specialist demographics

Here are the differences between clinical support specialists' and desktop support specialists' demographics:

Clinical Support SpecialistDesktop Support Specialist
Average age4242
Gender ratioMale, 22.4% Female, 77.6%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between clinical support specialist and desktop support specialist duties and responsibilities

Clinical support specialist example responsibilities.

  • Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
  • Help users in customization in the cadence module.
  • Develop and improve EMR work flow including creating and updating software administration maintenance.
  • Maintain client confidentiality and closely follow HIPAA regulations.
  • Perform administrative support activities for medical record management and internal records to assure HIPAA compliance procedures.
  • Complete medical referrals for patients who are being discharge from the hospital including demographics, medications/allergies, and laboratory data.
  • Show more

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Clinical support specialist vs desktop support specialist skills

Common clinical support specialist skills
  • Patients, 19%
  • Clinical Support, 12%
  • Home Health, 9%
  • Customer Service, 8%
  • Patient Care, 8%
  • EMR, 4%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

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