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The differences between co-owner/operators and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a co-owner/operator and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $32,256 average annual salary of a co-owner/operator.
The top three skills for a co-owner/operator include co-op, patients and data analysis. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Co-Owner/Operator | Customer Service Manager | |
| Yearly salary | $32,256 | $61,487 |
| Hourly rate | $15.51 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 95,615 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A co-owner/operator is responsible for delivering goods and services for the companies using their trucks and vehicles. Co-owner/operators ensure timely merchandise deliveries, check the quantity and quality of the cargo, and follow routes accordingly. They also inspect vehicle conditions, identify any inconsistencies, and perform troubleshooting for malfunction for immediate repair or replacement of components to prevent deliveries delays. A co-owner/operator must have clean driving records, adhering to the road's safety regulations.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Co-owner/operators and customer service managers have different pay scales, as shown below.
| Co-Owner/Operator | Customer Service Manager | |
| Average salary | $32,256 | $61,487 |
| Salary range | Between $21,000 And $49,000 | Between $35,000 And $105,000 |
| Highest paying City | Rahway, NJ | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | BorgWarner | KLA |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a co-owner/operator and a customer service manager in terms of educational background:
| Co-Owner/Operator | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between co-owner/operators' and customer service managers' demographics:
| Co-Owner/Operator | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.4% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |