Computer laboratory supervisor vs software support technician

Differences between computer laboratory supervisor and software support technician duties and responsibilities

Computer laboratory supervisor example responsibilities.

• Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
• Provide Internet support for internal clients in setting up connections and troubleshoot problems associate with server and connectivity.
• Assist lab users run system backups, install software, and make repairs; and monitor Decnet/Internet and mainframe connections.
• Lead student orientations to register students, set up testing, and review scores and assessments for the GED program.
• Partner with local community college and online universities to mentor GED graduates to pursue higher education learning including distance learning.
• Design and implement hardening PC standards for computer labs and college user community maintaining industry standards incorporate SOX compliance practices.
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Software support technician example responsibilities.

• Manage desktop services team members to provide SLA agreements within network support services department.
• Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Develop web base MySQL database using HTML, PHP and Java for affiliate program.
• Implement event handling using Java, Ajax and ExtJS.
• Support medium networks of multiple OS computers with design, configuration and maintenance services.
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