Computer laboratory supervisor vs support analyst

Differences between computer laboratory supervisor and support analyst duties and responsibilities

Computer laboratory supervisor example responsibilities.

• Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
• Provide Internet support for internal clients in setting up connections and troubleshoot problems associate with server and connectivity.
• Assist lab users run system backups, install software, and make repairs; and monitor Decnet/Internet and mainframe connections.
• Lead student orientations to register students, set up testing, and review scores and assessments for the GED program.
• Partner with local community college and online universities to mentor GED graduates to pursue higher education learning including distance learning.
• Design and implement hardening PC standards for computer labs and college user community maintaining industry standards incorporate SOX compliance practices.
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Support analyst example responsibilities.

• Manage support activities in the CRM.
• Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Develop client case reports and dashboards within Salesforce CRM.
• Create web pages (HTML and PDF) for intranet.
• Perform hardware installations for LAN connection.
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