Computer laboratory supervisor vs technical support specialist

Differences between computer laboratory supervisor and technical support specialist duties and responsibilities

Computer laboratory supervisor example responsibilities.

• Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
• Provide Internet support for internal clients in setting up connections and troubleshoot problems associate with server and connectivity.
• Assist lab users run system backups, install software, and make repairs; and monitor Decnet/Internet and mainframe connections.
• Lead student orientations to register students, set up testing, and review scores and assessments for the GED program.
• Partner with local community college and online universities to mentor GED graduates to pursue higher education learning including distance learning.
• Design and implement hardening PC standards for computer labs and college user community maintaining industry standards incorporate SOX compliance practices.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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