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The differences between computer repair technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer repair technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $32,627 average annual salary of a computer repair technician.
The top three skills for a computer repair technician include troubleshoot, laptop computers and computer system. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Computer Repair Technician | Technician Support Tier | |
| Yearly salary | $32,627 | $54,889 |
| Hourly rate | $15.69 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,196 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A computer repair technician installs, repairs, and maintains different computer equipment. Computer repair technicians repair and maintain computers and their servers. The technicians are responsible for configuring and building new hardware as well as installing and updating software packages. They have to be updated on the ever-evolving technology for certain job analysis and troubleshooting. Good computer repair technicians are investigative who are introspective, inquisitive, and intellectual. They are also methodical, logical, rational, and curious.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Computer repair technicians and technician support tiers have different pay scales, as shown below.
| Computer Repair Technician | Technician Support Tier | |
| Average salary | $32,627 | $54,889 |
| Salary range | Between $25,000 And $41,000 | Between $38,000 And $78,000 |
| Highest paying City | Saint Paul, MN | Benicia, CA |
| Highest paying state | Minnesota | New York |
| Best paying company | Erie 2-Chautauqua-Cattaraugus BOCES | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a computer repair technician and a technician support tier in terms of educational background:
| Computer Repair Technician | Technician Support Tier | |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between computer repair technicians' and technician support tiers' demographics:
| Computer Repair Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.0% Female, 10.0% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.7% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |