IT Support Technician
Computer technician job in Franklin, TN
This is an on-site in person position; candidates must be able to commute or willing to relocate to the area.
Salary: $50,000.00 - $70,000.00 per year
Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions.
Key Responsibilities
Provide technical support via phone, emails, chat and text using Zendesk ticket platform
Serve as the first point of contact for customers seeking assistance
Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs
Systematically troubleshoot technical issues to narrow down cause and provide solutions
Explain technical issues/concepts to non-technical customers
Escalate problems as needed or when required
Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted
Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Ask customer targeted questions to quickly understand the root of the problem
Prioritize and manage several open issues at one time
Follow up with clients to their issues are fully resolved after troubleshooting
Provide excellent customer service as measured by NPS and CSAT
Provide input for the product team on the development of new product features
Document knowledge base articles to ensure repeatable best practice support efforts
Work with end users and vendors to resolve issues.
Contribute knowledge of trending and/or major issues.
Participate in cross training sessions, both leading and learning.
Accurately and efficiently document support issues and resolutions in the ticketing system.
Contribute to conversations with the leadership team around process development/improvement for support strategies.
Other duties as assigned.
Required Qualifications
Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience
1 year of Help Desk experience (Preferred)
Ability to commute to the Franklin, TN office.
Ability to systematically diagnose and troubleshoot technical problems
Excellent oral and written communication skills
Strong attention to detail
Strong customer service skills and experience in customer service type job
Preferred Skills & Certifications
Experience with Microsoft 365 administration
Job Type: Full-time
Work Location: In-person in the Franklin, TN office.
Benefits:
401(k)
Paid time off
Health insurance
Optional Dental and Vision insurance
Compensation Package:
Profit sharing
Annual pay
IT Support Technician
Computer technician job in La Vergne, TN
Duration: 12 Months Contract
Pay rate: $30/hr. on w2 without benefits
Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am
Third Shift is M-F; 12.00 am to 07.00am
Job Description:
Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment
Server Technician
Computer technician job in La Vergne, TN
About the Company
Our customer is seeking skilled NVIDIA server support technicians to join its team.
About the Role
You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Responsibilities
Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Qualifications
Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Required Skills
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
IT Technician - Sheriff's Office
Computer technician job in Murfreesboro, TN
Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About the Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
* Provide first-line technical support via phone, ticketing system, email, and in-person assistance
* Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
* Support and troubleshoot hardware, software, network, and printer issues
* Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
* Install, terminate, and test network cabling throughout facilities
* Maintain Active Directory accounts, group memberships, password resets, and workstation joins
* Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
* Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
* Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
* Use PowerShell, Terminal, or Command Line for routine tasks
* Support in-car systems, MDTs, patrol workstations, and shared kiosks
* Assist with mobile device management (iOS/Android), device enrollment, and security policies
* Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
* Log work performed, update documentation, and follow helpdesk best practices
* Assist with inventory management, hardware lifecycle, and preventative maintenance
* Visit Sheriff's Office and county sites to provide onsite technical support
* Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
* Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
* One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
* Equivalent education/experience combinations may be considered
* Valid Tennessee driver's license required
* Ability to work scheduled hours, site visits, and on-call rotations
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Computer technician job in Brentwood, TN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Field Support Technician
Computer technician job in Spring Hill, TN
Summary/ObjectiveWorks under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.
Essential Functions
Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person. Assist with identifying problems and providing potential resolutions. Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests. Maintains up to date knowledge of company software, hardware and approved documented procedures. Schedules preventative maintenance on company owned vehicle. Escalate and schedules vendor services as necessary. Installation and troubleshooting of WAN/LAN, Cat 6e cabling. Manage and track inventory stockroom(s) for designated territory according to team standards. Responsible for expense records and reports for company provided procurement card.
Competencies
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a store/retail environment.
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel30-60%
Required Education and Experience
HS diploma Minimum 3 years verifiable technology support
Preferred Education and Experience
Two or four year degree Industry certifications a plus Understanding of ITIL
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Ability to deal with stress and changing priorities. Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize. Excellent interpersonal skills with the ability to work both independently and as part of a team. Strong troubleshooting skills Must possess a valid US driver's license with a clean driving history for the past 3 years.
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$23-$31 an hour
#2024MG
Auto-ApplyPC Tech - 100% Onsite
Computer technician job in Franklin, TN
Insight Global is seeking a skilled PC Technician for a contract opportunity with possibility of extension. This individual will join a small PC team, working closely with one other team member to provide hands-on support across a variety of tasks, including but not limited to:
* Imaging PCs and preparing them for new hires
* Personalizing user profiles and assisting with account setups
* Packaging and shipping equipment
* Performing device wipes during offboarding
* Managing IT assets and inventory
The ideal candidate is adaptable, flexible, and comfortable stepping in to support all areas of IT as needed. This is a great opportunity for someone who enjoys a dynamic environment and being a go-to resource for technical support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
* 1+ years in a PC Tech or Tier 1 support role
* Hands-on experience with imaging, user setup, and asset tracking
* Familiar with Windows OS, Office, and Active Directory * Experience in a larger, enterprise environment
IT Help Desk Support - Tier 1
Computer technician job in Brentwood, TN
Job Description
Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!
Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.
Key Responsibilities will include:
Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
Provide onsite local client support as needed
Other related duties as assigned
Our ideal future team member will have:
Bachelor's degree in Computer Science, Information Technology or related field (preferred)
Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
Exceptional troubleshooting, problem solving, communication and customer service skills
Must be available to participate in an on-call rotation for after hours (night and weekend) client support
Must have reliable transportation and insurable driving record
Additional Information:
Full Time - Hybrid Role (3 days in office)
We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).
All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
We are an Equal Opportunity Employer.
Helpdesk Support Level II
Computer technician job in Brentwood, TN
Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
IPsec)
Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
Server 2003/2008/2012; Exchange Server 2003/2007/2010.
Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
Switches.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a PLUS!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Helpdesk Support Level II
Computer technician job in Brentwood, TN
Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
IPsec)
Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
Server 2003/2008/2012; Exchange Server 2003/2007/2010.
Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
Switches.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a PLUS!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Analyst
Computer technician job in Franklin, TN
Job Description
NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off.
***Please be sure your location, including city and state, is included on your resume.
Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we're growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit ********************* to learn more about us.
Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts.
Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems.
The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer.
Essential Functions:
Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
Effectively identifies service desk issues and resolves or escalates problems appropriately.
Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
Proactively works with IT Service Management Processes and activities to provide timely and quality service.
Supports the Service desk tool, processes, and vendor relationships as appropriate.
Prioritizes work efforts and communicates with business units and end-users.
Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
Evaluate what are critical issues needed to keep store running.
Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
Configures new hardware for stores or office users and ships the equipment as necessary.
Provides shipping and tracking assistance for all IT equipment.
Utilizes basic hand tools to fix hardware or equipment.
Helps the team keep workstation and office area clean and organized.
Assists with various projects, including with outside departmental members.
Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
Participates in inventory tracking, counting, and organization.
Remotely assists IT Field Services Technicians completing on-site troubleshooting.
Evaluate what are critical issues needed to keep store running.
Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
Communications:
Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system.
Use empathy, understanding and technical knowledge as primary tools for customer support.
Works closely with various staff & third-party vendors in support of day-to-day business processes.
Effectively communicates & troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate.
Maintains a professional, proactive, and positive attitude and approach while providing services to end users.
Walk the customer through the problem-solving process.
Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel.
Follow-up and update customer status information.
Effectively collaborates and communicates as a liaison between various business departments.
Security:
Secures the computer rooms and business assets.
Maintains compliance with the IT Security Policy.
Safeguards employee and customer information while maintaining total confidentiality.
Maintains and administers portable device management applications such as IBM MaaS360.
Reports any security issues to the IT Director as appropriate.
Qualifications:
Proven experience as a help desk technician.
Tech savvy with working knowledge of office automation production, databases, and remote control.
Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products.
Ability to diagnose and resolve basic technical issues.
AA/AS in IT or Computer Science or relevant field experience.
CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
Competencies:
Customer Service
Communication Skills
Ability to learn quickly
Troubleshooting/problem-solving skills
Ability to work well under pressure
Adaptability
Teamwork skills
Consider it Done
Computer technician job in Franklin, TN
Southall Farm & Inn
is a premier destination bringing nature, produce and people together in a powerful and unique way. At Southall, our Southall Consider it Done (CID) Specialists are a critical part of our Operations team. The ideal candidate will be self-motivated and consistent with an appetite for growth and a desire to learn.
Responsibilities:
Answering phones promptly, and directing incoming calls of prospective guests, in-house guests, vendors, team members, third parties and travel agents.
Responsible for providing quick, personalized and proactive service that exceeds guest expectations.
Understanding what action to take when an emergency call is required; monitoring automated systems including fire alarms, telephone equipment, etc.; full awareness of health, safety, fire, and bomb-threat procedures.
This role acts as a go-to problem solver handling requests, resolving issues and coordinating with internal departments to ensure guests enjoy a seamless stay.
Communicating with guests via chat, email, or phone, providing our guests with a 5-star experience and utilizing hotel systems to initiate service requests and ensure prompt follow-up.
Booking Reservations for guests that will include accommodations, dining, transportation, spa and activities while maintaining the Southall standards.
Monitor and review reservations prior to service to ensure proper flow of service utilizing reservation management system.
Maintain and clearly communicate appropriate, site-specific knowledge regarding all resort dining outlets, spa, activities, events and room accommodations as part of the selling process. Daily tasks include, but are not limited to:
Ensuring guest profiles and reservation details are complete.
Charging deposits, cancelling reservations, entering amenities as needed.
Identifying VIP guests and maintaining confidentiality for each guest.
Communicate guest needs to housekeeping, maintenance, front desk, In Room dining and other departments.
Follow up to confirm guest satisfaction after requests or incidents.
Provide recommendations, directions and assistance with hotel services and local attractions.
Track and document request to ensure timely completion.
Answer In room Dining calls and take orders with accuracy, attention to detail and warm hospitality.
Confirm dietary restrictions, special requests and delivery times to ensure accuracy.
Input orders in the POS system and communicate with kitchen and service teams.
Ensure room service standards and timing guidelines are followed.
Maintain knowledge of hotel policies, features and emergency procedures
Complete a thorough two-week training program and participate in monthly training sessions; being receptive to positive & constructive feedback designed to encourage growth and success.
Meet or exceed monthly team and individual goals.
Act as the point-of-contact for each guest, handling questions and concerns in a manner which promotes positive outcomes.
Be aware of any promotional rates / packages.
Skills and Experience:
1+ years of customer service or sales experience in a luxury hotel or resort environment preferred.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to listen, speak and write English to ascertain and respond to client needs.
Must be able to work evenings, weekends and holidays
.
Education & Requirements:
High School degree or equivalent
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
IT Help Desk Support - Tier 1
Computer technician job in Brentwood, TN
Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!
Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.
Key Responsibilities will include:
Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
Provide onsite local client support as needed
Other related duties as assigned
Our ideal future team member will have:
Bachelor's degree in Computer Science, Information Technology or related field (preferred)
Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
Exceptional troubleshooting, problem solving, communication and customer service skills
Must be available to participate in an on-call rotation for after hours (night and weekend) client support
Must have reliable transportation and insurable driving record
Additional Information:
Full Time - Hybrid Role (3 days in office)
We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).
All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
We are an Equal Opportunity Employer.
Senior Master Service Technician
Computer technician job in Pulaski, TN
We are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical services on vehicles, diagnosing and repairing complex mechanical issues, and providing exceptional customer service to our clients. The ideal candidate will have a strong background in the automotive industry and a passion for delivering top-quality workmanship.
By working at Sharp Motor Company, you can be a part of a brand that honors the past, and is invested in the future. Join the Sharp Motor Family where we value service to each other and the world as much as to our customers!
Benefits:
Health, Medical and Dental
Competitive compensation dependent on experience
Paid time off and vacation
Growth opportunities
Crossover training available under Sharp Motor Company
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
5 day work week - no Saturdays
Responsibilities:
Perform a wide range of mechanical services on various vehicles in a timely and efficient manner.
Diagnose and repair complex mechanical issues using diagnostic tools and equipment.
Provide accurate and detailed reports of repairs and services performed.
Ensure all work is completed to the highest standards and follows manufacturer specifications.
Continually maintain and update technical knowledge and skills through training and certifications.
Communicate effectively with customers to explain repairs and services and address any concerns or questions.
Collaborate with the service team to maintain a clean and organized work area.
Adhere to all safety protocols and regulations.
Requirements:
Ford Certification
Previous experience at a Ford dealership
Minimum of 5 years of experience as an Automotive Technician, with a Master Technician certification preferred.
Thorough knowledge of automotive systems, mechanics, and components.
Strong diagnostic and problem-solving skills.
Proficient with diagnostic tools and equipment.
Excellent communication and customer service skills.
Ability to work efficiently and independently in a fast-paced environment.
Valid driver's license and clean driving record.
Ability to lift up to 50 pounds and stand for extended periods of time.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyDesktop Support Technician
Computer technician job in Dickson, TN
Role: Desktop Support Technician
Contract
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description
•As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
•Manage the reporting of SLAs, Adherence of SLA and contract
•Manage shift and shift planning including on call roster
•Manage Resource productivity
•Enable the team with training and development
•Ensure security compliance
•Ensure sufficient inventory level is managed across locations
•Ensure all service request and incidents are resolved before agreed service levels
•Plan and execute any move request or project work
•Lead the team by providing technical and process assistance to below activities
•Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
•Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks
•Perform onsite updates, Configuration changes, or Software installations.
•Provide onsite technical assistance to end users by visiting their desk location
•Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
•Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
•Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
•Perform end-user support related security and controls and compliance related tasks such as
•Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
•Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
•Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
•Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
•Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
•Experience with various desktop systems, operating systems, and diverse technical environments.
•Excellent customer service orientation and verbal communication skills.
•Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
•Ability to install software for and troubleshoot a wide range of applications.
•Analytical thinking and problem-solving ability.
•CompTIA A+ certification or equivalent certification
•Flexible for travelling to remote sites or cluster
•Should be able to lift weight up to 30lbs at waist level
Network Operations Technician II
Computer technician job in Chapel Hill, TN
IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
WHY UNITED?
Award-Winning Culture: 2023 & 2024 Best Places to Work
Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
Top 100 Fiber-To-The-Home Leader
401k + Match, HSA, and more!
SUMMARY
This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11:00 AM to 8:00 PM, after the initial 90-day training period.
During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
Diagnoses, troubleshoots, and repairs customer and network troubles.
Removes and replaces defective equipment, tracks spares, and ensures repair.
Provides support to external departments in the assignment and troubleshooting of facilities.
Assists with trouble resolution, including generating packet captures for both network and customer-specific issues.
Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling.
Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment
Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
Compiles and maintains records and documentation as needed.
Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers.
REQUIREMENTS:
2+ years' experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
CCNA or JNCIA certifications are preferred.
Some technical evaluation and fundamental judgment are required while building an internal and external network.
Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment
Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
Ability to operate various service equipment, including hand tools, electric drills, and company test sets.
PC Skills - requires an advanced understanding of computer hardware and software, especially word processing and email.
Ability to touch-type at 35+ WPM required.
Valid TN driver's license and satisfactory driving record required.
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.
IT Technician / Network Administrator / Help Desk Technician
Computer technician job in Brentwood, TN
Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team. Primary Duties and Responsibilities: • Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.
Job Requirements:
Knowledge of Microsoft Office, including Outlook, Word, and Excel.
Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
Must maintain a neat appearance, be organized, and be able to multitask.
Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
Must pass a drug screening and background security check before employment - no exceptions
Benefits:
Friendly and productive work environment
Paid time off
Paid holidays
Company-provided computer, cell phone, and tools vehicle (during work hours)
Health insurance options
Dental insurance options
Vision insurance options
Life insurance
401K
Server Support Specialist
Computer technician job in La Vergne, TN
Key Responsibilities:
Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:
Bachelor's degree/High School Diploma.
Proven experience working with servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Preferred Qualifications:
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
IT Technician - Sheriff's Office
Computer technician job in Murfreesboro, TN
Job Description
Annual Salary - $52,308 - $56,136
The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About the Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
Provide first-line technical support via phone, ticketing system, email, and in-person assistance
Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
Support and troubleshoot hardware, software, network, and printer issues
Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
Install, terminate, and test network cabling throughout facilities
Maintain Active Directory accounts, group memberships, password resets, and workstation joins
Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
Use PowerShell, Terminal, or Command Line for routine tasks
Support in-car systems, MDTs, patrol workstations, and shared kiosks
Assist with mobile device management (iOS/Android), device enrollment, and security policies
Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
Log work performed, update documentation, and follow helpdesk best practices
Assist with inventory management, hardware lifecycle, and preventative maintenance
Visit Sheriff's Office and county sites to provide onsite technical support
Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
Equivalent education/experience combinations may be considered
Valid Tennessee driver's license required
Ability to work scheduled hours, site visits, and on-call rotations
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Brentwood, TN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military